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Gossip Slots Casino - Never Given Bonus on Deposit

RESOLVED
Complaint Info
Disputed casino Gossip Slots Casino
Reason Bonus not given
Amount $ 30
nosweat1 United States Message
Posted on December 29, 2014

On 12/21 I was making a deposit into the casino for thirty dollars. An error occurred and it ended up doing two deposits for thirty dollars. I just found out today that was what had happened. All this time I thought that I never received the credit for that second thirty dollar deposit and it was going to go back onto my card.
I should have been given a bonus on that second deposit but was never given an option on it..these deposits credited my acct about twenty seconds apart. It was during the days of Christmas promo and I had a bonus available for 100% that I should have received. I have asked live chat for the bonus and was refused. I was told that since I now have a pending payout that I was not eligible. What I am trying to explain is that payout was on a session two days later. That payout was requested after I had made another deposit into the casino two days later. Had the system worked correctly, I would have received the bonus on that second deposit. I am simply asking for a bonus to be granted on that second deposit. I would have been happy with anything on it , but I was told that I could receive only a fifty percent bonus on my next deposit which is a joke because I am eligible for a 100percent bonus anyway. without doing anything special. I am hoping this can be corrected and the bonus credited to my acct.

nosweat1 United States Message
Posted on December 29, 2014

Management has already fixed the issue, thanks for your help

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