I had a 2 year exclusion from NetBet and later I reopened my netbet account which I then permanently self excluded from.
After this netbet sent me some promotional emails advertising that cash out was now available with their site. This had me interested as I love cash outs. As they were sending me promotional emails I had forgot I was self excluded from their site as I have self excluded myself from many sites. Anyway I opened another account with netbet and deposited £500 and managed to place a few bets. The next day my account was closed and my deposits were confiscated by netbet stating that I was still under self exclusion.
I apologised and explained I forgot I was self excluded and asked the agent why they kept sending me promotional emails, which the agent had no answer to. I then asked why they had confiscated my deposits and not voided them which again was not clearly answered by the agent.
They just left it at that and have refused to refund me my deposits and kept all the funds and closed my account.
I feel as though the self exclusion is pointless if not worse as winnings and deposits are just taken?
I want my deposits back atleast.