I played a bonus that was related to a 200 deposit I made in January and won 2600 EUR.
They sent an email they are willing to pay by wire transfer and I was requested to send my documentation including Swift information and a bank statement.
I sent them everything they asked for and eventually they asked to speak on the phone.
They said they are going to call to the registered phone number in my account but the call never arrived properly.
Instead they sent an email they are not willing to pay
There were 8 calls that I couldn't hear the person behind it and I told them about it but I am not sure it was them or not.
Thank you for choosing Casino.netbet.com!
We inform you that your € 2673 withdrawal request will be processed via wire transfer.
In order to complete the transfer, our payment agent requires that you send us a copy of your bank statement. Please note that the copy of your bank statement must contain the Swift code.
Thank you for providing us with your bank statement, it was successfully uploaded to your file.
However, in order to verify your account, we would need to speak with you over the phone. Therefore I would kindly ask you to confirm your phone number and a suitable time frame for us to call you.
Looking forward to your reply,
Thank you for your confirmation.
Please be informed that one of our agents will be contacting you as soon as possible on the number you provided.
Should you have any questions, feel free to contact us.
Thank you for your patience with this issue.
I can inform you that our security department has determined that the details on this account do not correspond to the
individual using the account, so the account is permanently closed.
The 200.00 deposit will be refunded to the Neteller account which it came from.
Should you have any further questions, please do not hesitate to contact us.