To whom it may concern,
Hello my name is Jaime Fernando and I am sending this message in the hopes of resolving an issue I'm having regarding my withdrawl request at Casinoval. About a week ago or so I had put my withdrawl request in for my winnings which was for the amount of $500.00, Casinoval had requested I submit proof of identity, current address and copy of my drivers license along with a copy of my deposit method which I had used just prior to my request . I submitted ALL of the documents in which they had asked for, within a day or so they sent me an email stating that they had recieved my information sucessfully and that my withdrawl request was being processed. A day or so later I had recieved another email from Casinoval stating that they needed me to provide all copies of every prepaid non reloadable gift card that I have used while playing at their casino, I told them that i have provided all required documents including the most recent prepaid non reloadable gift card copy which I used to deposit before my request. It seems very unfair and almost impossible for me to provide the casino with every card I used which would have dated back to 2011 and since they were all prepaid non reloadable gift cards once the balance is 0 they are no good anymore, They then told me that my withdrawl request was cancelled ?
I enjoy playing at Casinoval and feel I have been treated unfairly for my withdrawl in which I am fully entitled to recieve!!! I would like to continue playing at their casino but will not do so until this matter is rectified and I recieve my winnings that I am !00% entitled to recieve. Please if someone could please assist me with this matter it would be greatly apprieaciated.