Party Casino - My winning money is stuck in the game Gems, can't make any withdrawal

posted on April 12, 2016.

Sunday 10 April 2016:
I was playing slot online Gems, the game just kept spinning and eventually i had to exit the game. Once i logged back in it. it said i had an unfinished game, i continued to play for a while and realized i could not change games, so i decided to withdraw my winning. But i could not, i contacted party casino and told them my problem and they said the money is stuck in the game and they will get it released.

After numerous chats and e-mails still have not had my winning, they tell me that it has been reported to the third party, and they are dealing with it and i will get an email when it is done. She told me that it would be resolved in 24 hours. But still they do nothing it has been 2 day's now, and i fear the worst as time goes on.
I just want my 85 euro's that I won.

posted on April 13, 2016.

I am really sorry to learn of the incident.
However, I understand this is has been resolved as you have received your funds.

@AskGamblers, please close this complaint.

posted on April 13, 2016.

Party casino : Thank you very much :)

posted on April 13, 2016.

Hello AskGamblers,

Can you please close this complaint ?
This problem is resolved !

posted on April 13, 2016.

AskGamblers Complaints Team is happy to know that this case has been resolved successfully so fast. We thank both parties for their cooperation.

The complaint is now officially closed.