Complaint #88 FortuneJack Casino

My account has been suspended due to false accusations

By mindandcheck

8 years ago

Message on forum

Fortunejack has suspended my account stating I have multi accounts. This is a complete lie. I have only one account. The chat wrote me this:

As you know FortuneJack restricts multi-accounting and your account has been found associated with a number of previously blocked accounts for illegitimate use of website.

Illegitimately obtained winnings will not be credited to player's account as it goes directly against company's T&C ;

Any winnings made during illegitimate website use shall be void. Any subsequent Games or Services that you participate in with funds obtained from a illegitimate website use shall also be void.

Failure to meet the requirements of FortuneJack's security policy results in company reserving the right to conduct any or all of the following security procedures :

- Withhold all active transactions until further notice.

- Withhold all existing financial resources at user's disposal.

- Permanently discard all associated accounts.

In the given situation you have actively participated illegitimate multi-accounting activity for the purpose of monetary gain thus executing said actions has lead to your withdrawal's termination.

After that the chat was closed and they do not communicate with me anymore. I would like them to give me proof of what they are saying as I know for 100% I have only one account. I have never played with them before. I would be more that happy if they give proof to Askgamblers so you could check if it is true what they are stating.

Disputed Casino FortuneJack Casino

Reason Account closure

Amount MRO19

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

mindandcheck

• Czech Republic

8 years ago

Thanks for the reply. I made the withdrawal and it has already been processed. So I can confirm that this complaint has been resolved

FortuneJack Casino

• Representative

8 years ago

Hi MINDANDCHECK,

I am here with updates. Sorry, it took longer, but we had to be sure and double check everything before posting this reply. I can now confirm that your account has been restored and you can process the withdrawal. I had consultations with our fraud team and sent your IP to them. They will be dealing your case with extreme carefulness, as I said in case of unusual activity account might be suspended again, but I am sure that is not going to happen.

I am really saddened to read you are planning to leave us. Of course, I understand the reasons for your frustration, but I am sure if you gave FJ second chance after our communication and as you see I am always here for you to guide in sometimes complex structures of Crypto Casino, our future relations will go smooth and without any nuisances in future.

Cheers,
David.

mindandcheck

• Czech Republic

8 years ago

Sorry for the late reply, I was away for the weekend. Yes, I am always using a vpn when doing something with cryptocurrency. I didn't realise that it is against any rules, haven't seen anything on you terms and conditions saying this is not allowed. I have also seen comments on Askgamblers saying that Fortunejack chat encourages players to use vpn if some game is not opening for territory restrictions, however, this is not my case, I was not told by the chat to use vpn, this is my sole decision. But it would be quite strange not to allow this when dealing with cryptocurrency cause there have been so many hacked wallets recently.

Thank you for the screenshots, but again, I did not find any IP that is exactly the same on my account and the others you posted. But yes, now I understand why you could have thought that there were some relations between the accounts as they do look very similar. But I can assure you I have no knowledge about any other account. As I have stated before, I do not know anybody else playing with fortunejack.

Please see the attached screenshot with my ip.

To be honest I am not willing to play with fortunejack anymore, the only thing I want now is to get my money back. Frankly, I do not trust your casino anymore and I am not going to play with you ever again. And this is not just because this issue, you haven't explained me why my first deposit took 3 days to be credited.

FortuneJack Casino Complaint Stats

Resolved 71 / 73

Avg. Amount $7,965

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino

FortuneJack - Changed the deal so I lost 1220 USDC

I got a deal of 100 % cashback, no wager. I found it in my bonussection. Thats a fantastic offer. Sometimes you can get fantastic offers like this from casinos, but i really wanted to make sure it was correct so i asked in chat. The chat told me yes, thats the offer.

As it was a fantastic offer i made a deposit of all my crypto i had in my cryptowallet. That was 1626 USDC.

I lost it all and i have had a nervous night worrying about something have gone wrong.

In my email this morning i found an email telling me i get 50 euro goodwill. For what!?!? Because they say the offer was not correct!

Im chocked! Ive spent all my savings!

They say im going to gett 25% but thats make it i loose from the deposit of 1626 USDC 75% which is 1220 USDC.

I never ever have deposit so much, i only did because i really made sure everything was correct.

Below first the chat where they made it clear i will get 100% back.

And then the chat after i had lost. (new rules)

Attached my deposit and the offer that shows 100% back.

I feel robbed!!!

Resolved

$1,170

Account closure and money confiscated

Hi,
my account was canceled even though I didn't break any rules from T&C. My account was fully verified. After placing 2 sport bets (both won) the account was closed and all my money were confiscated. I contacted the support and was told that according T&C casino can close the account without telling me the reason and confiscate all my money.

Resolved

$152

Fortunejack Casino - Voided me 4 winning bets

Hi guys,so I have been using fortunejack for years and have been satisfied all up to today.
I am in large minus on that bookie,lost a small fortune but like their design and still using them.
Today i finally won small part back and they cancelled my bets.
I made 4 bets on low level football,each of 50usdt, and should have won 3500usdt.
They kept my bets as open until they won and they changed it to "cancelled".
I spoke to chat support and they said their odds provider cancelled the bets.i think thats fake statement as i bet at more places and nowhere void(and they have same provider).
My method of work is to monitor when inplay odds drop and bet them. Sometimes i win,sometimes i lose.today after this match i lost around 750usdt on 2 simillar matches. Of course those bets were lost and not "cancelled".

My point is that even if their odds provider cancelled, it has nothing to do with me. They accepted bet,didnt cancel while its ongoing and by all rules they should have paid it out.
I have images,i have betslips ids,i have proofs that other sites paid and can post all here if admins allow just to show how fraudelant this site is.
They steal from you even when you lost 30-40 times more than won.
I really hope you will help me with this situation.

Resolved

Account closed with no details given KYC related

On 4 September night I created an account for the first time in Fortunejack and I have never created any other accounts before and I used a bonus code and I got 25 free spins. Usually there are 4 games where you can activate the bonus but the game I wanted to play was “Sweet Bonanza” but it was not available in my country so I used VPN to get it and I asked in the live chat of Fortunejack if I can use VPN and they said its okay. After playing 3-4 hours I made 336 dollars and I requested for withdrawal but it asked me for KYC verification, I have given every real documentation of mine, my national documents but after 7-8 hours later I got a email that “ you didn't pass KYC procedure successfully. As a result your account has been closed permanently with the funds forfeited.” Which is completely nonsense because I have given my own documents than how can i fail to pass that KYC ? I asked them tell me what's wrong but they don’t reply my emails and took my $336 from me, I am really disappointed and upset.

Resolved

Withdrawal is on hold

Hello I won some money on fortune jack and initiated withdrawal they said its under security check and should not take more than 24 hours but somehow its been more than 24 hours and my money still on hold, i messaged support but they say same thing everytime can someone help me out here? I did kyc verification and everything that was needed for withdrawal.

Resolved

$450

Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1

Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Resolved

$725

Unnecessary Termination of Withdrawal and account

Good Day AskGamblers,

I participated in a Fortunejack Twitter Giveaway on two different occasions and I won 10 free spins and 50$, I contacted them via Twitter Dms and I was only given 50$. After seeing some complaints online about their withdrawal problem I contacted support and ask if I can be able to withdraw that bonus even though I don’t have a deposit. The customer representative said I can, but after turning over the 50$ into 157$ I made a withdrawal and was asked to do a KYC, which I did.

Now my account has been terminated and my withdrawals were terminated because of Bonus abuse, but beforehand I Already contacted support and they told me I can play with that bonus and withdraw.

Even after I got the bonus I asked the Twitter admin if there was a problem with my account so I don’t get banned unnecessarily but I never got a reply.

Below are photos of me winning on Twitter and the emails I got from Fortunejack.

Resolved

Not crediting my deposit of 910BUSD

Hello,

I have been playing on quiet a few casino sites and never experienced this. Sadly I decided to try fortunejack casino site today, deposited 910 BUSD coins, and they never added them to my balance!

I have every proof needed to provide that transaction was fully completed hours ago and they never added it to my balance. Their support keeps repeating same stuff like a chat bot, that their ''team is looking into it''.

Proof of transaction: < link removed >

Rejected

$910

Withdrawal is delayed for over 40 hours

Yesterday I submitted two withdrawal requests and both times received emails stating a "standard security check" needed to be completed. I've emailed support asking for time estimates and have received very vague responses such as "pending withdrawals will be approved as soon as procedure is finally done".

I passed the KYC check in January when first attempting to withdraw lower amounts. I'm hoping this will help expedite the process as the amount this time around is over $8,000 and its been over 40 hours since the first withdrawal request and over 24 hours since the second withdrawal request.

Withdrawals requested:
2 ETH on 02/22/2023 @ 12:18 AM (EST)
3 ETH on 02/22/2023 @ 4:27 PM (EST)

Resolved

$8,000

Haven't got withdraw yet eventhough asked for kyc and passed it

They asked for kyc and still haven’t received withdraw. I passed the kyc. I expect my withdraw to be sent.

They do not request any address or location information when signing up.

I’ve had no issues with any other casino besides FortuneJack and I’m afraid they stole my deposit and my small winnings.

All I ask for is the casino to do the right thing.

Rejected