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Mr.Bet Casino - 50 EUR deposit missing since September 14th

RESOLVED

Complaint Info

Disputed casino

Mr.Bet Casino

Amount

€ 50

Posted on September 22, 2023

Made a 50 euro. deposit via bank transfer on 09.14.

Money was deducted from my bank account, casino's service provider confirmed the deposit would be credited on 09.15. Money is still not credited to my casino balance.

Contacted the casino many times, but always got the same response to wait.

Casino also refuses to name the timeframe for this issue to be solved.

Posted on September 22, 2023

Dear DEGTINE123,

We want to inform you that your payment is currently in the process of being handled by our inner payment provider. In such situations, we cannot influence the arrival of funds or the assignment of the final transaction status.

Rest assured, we understand the importance of a timely transaction, and we will monitor the situation closely. If there are any updates or changes in the status of your transaction, we will promptly inform you. Please feel free to reach out if you have any questions or need further assistance.

Thank you for your understanding and patience.

Posted on September 24, 2023

Got confirmation from my bank that the money was sent on 09.14. The issue is either on your or your service provider's side. Can't comprehend how this minor issue is being solved beyond a week now.

Posted on September 27, 2023

Dear DEGTINE123,

Thank you for your patience and cooperation as we work to resolve the issue you've encountered with your account. We want to assure you that your concerns are important to us, and we are committed to finding a solution.

To assist us further in resolving your case, our support team has taken the initiative to request a receipt for your deposit for our internal payment provider. This receipt will help us verify the status of your deposit and ensure that your concerns are thoroughly addressed.

We genuinely appreciate your assistance and effort in providing the necessary documentation and information. Please rest assured that we are working diligently to reach a resolution as quickly as possible.

Posted on September 27, 2023

Hello,

Deposit was credited to my casino balance.

AskGamblers
Posted on September 27, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.