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77 Jackpot Casino - More Chillis & More Hearts Software Glitch During Feature

RESOLVED
Posted on 14 October 2015

I experienced this software issue on the same bet .60 Euros during the feature at the exact same point on both aristocrat games More Chillis and More Hearts. It happened when you have collected 10 chillis/hearts with 9 spins to go during the feature. I have videos of each showing the corrupted feature on both games whereby the amounts of chillis/hearts collected actually goes down as the feature goes on. I made this known to support a few times as i saw this glitch twice on more chillis and once on more hearts. Support didnt really seem to care much until one night after seeing it for a third time i would not let up and finally i received a call from the casino manager. I got blamed for trying to extaught the casino and the casino manager tried to tape me over the phone without my knowledge. All i was trying to do naturally when it happened 3 times to me was get compensation. Now people who know these two games will admit if you are in the position where you have collected either 10 chillis or 10 hearts on the feature with 9 spins remaining the winnings could end up somewhere between 1,000 -2,000 Euros x 3 times it happened to me especially if you end up collecting 30 chillis or hearts making the 2nd 3rd 4th and 5th columns all wild on the screen split into 4 seperate game boards. Thats 6,000 Euros of possible winnings it could have costed me maybe even more that i was cheated Im not happy with the result given to me by the casino manager. They returned just 30 Euros to my skrill account and banned me from the site. I am do upset that this happened. Please domeone help me with this compensation case. I have recorded videos on my android phone of both games where this happened showing the chillis/hearts decreasing as the feature goes on. I had 13 chillis/hearts during the features but ended with just 8 once the feature had concluded.

Posted on 14 October 2015

Dispute resolved dealt with a person called jim he was extremely helpfull pleasure to deal with. I will be playing at their casino in the future.

AskGamblers
Posted on 14 October 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

77 Jackpot Casino Complaints

  • 7 of 11 resolved
  • 2 days avg response
  • 4 days avg complaint life
  • 497 USD avg amount

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