Monixbet Casino - Casino making verification impossible all for 50 euros

Dear AskGamblers,

The player has just provided the required selfie, has been successfully verified, and can withdraw funds using any method available. I appreciate the client's prompt assistance.

All the best,
Monixbet Casino Representative

Dear @abbiturnell,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

This has now been resolved with the casino.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

After verifying my account twice. Once on email and then once in this complaint thread.

The 'casino' and their 'VIP' manager has told me I need to do a video call with them to get the rest of my money out!

I am absolutely not comfortable with this and this is ridiculous. Every withdrawal they have requested something more absurd, I believe they are stealing my likeness and documents.

I want my account closed and funds sent to my skrill. They have already processed one withdrawal so they cannot claim there is any reason not to process the remaining funds (as they have processed my previous withdrawal and confirmed my account was verified twice!).

I am not playing here anymore and am happy other players are seeing their behaviour.

I want confirmation all my documentation has been deleted by them also.

Dear @abbiturnell,

The verification call is the final step in confirming your identity and ensuring that all the information provided during registration is accurate. This is necessary to comply with legal requirements, such as anti-money laundering (AML) and know-your-customer (KYC) regulations, which are in place to protect both the player and the casino. The verification process also serves to ensure that no fraudulent activity has taken place. This is because we cannot confirm the authenticity of your account without proper verification. I understand that this verification process can feel tedious, but it is necessary to ensure fairness, security, and regulatory compliance.

Also, I bring to your attention that in compliance with clauses 5.1 and 5.3 of the Monixbet Terms and Conditions, you must provide us with all information that we may request for identity verification. We may use any additional procedures and means we deem necessary to verify your identity before withdrawing funds in accordance with KYC regulations.

I hope you will understand and cooperate quickly to resolve this matter.

All the best,
Monixbet Casino Representative

You are lying.

You posted this IN THIS THREAD A WEEK AGO -


Monixbet Casino
Posted on December 18, 2024

Dear AskGamblers,

The player has just provided the required selfie, has been successfully verified, and can withdraw funds using any method available. I appreciate the client's prompt assistance.

All the best,
Monixbet Casino Representative

----

Why would you post this if you needed a verification call? Why would you process my previous withdrawal if you need a verification call?

Also which regulatory bodies states you can verify a player twice, process a withdrawal and then request a video call? Please put that information here....

I am not doing a call. Process my refund and close my account. I am not playing here due to your EXTREMELY suspicious and dishonest conduct. You have already processed a withdrawal and said I am verified twice, so you would be breaching EU consumer law by not processing my refund now.

Dear @abbiturnell,

The verification status of your account may change if we deem it necessary, for general security purposes, to request additional evidence under KYC regulations. The verification call is the final step to verify your identity.
I would also like to point out that you accepted to the Monixbet Terms and Conditions during sign up. Clause 5.1 of the T&Cs states that you must provide us with all information that we may request in order to verify your identity.


Dear AskGamblers,

For general security reasons, the customer is required to complete a verification call to fully verify their identity. I'd like to point out that the request for video verification is fully compliant with KYC standards.
Please mediate this dispute for as fast a resolution as possible.

All the best,
Monixbet Casino Representative

As stated I am not doing a verification call with you due to your behaviour which has been suspicious and dishonest. Provable in this complaint. I have fears for all my data and likeness being collected by your company, that has a history (vesper casino) of closing and vanishing with money and documents.

I provided additional verification in the form of a selfie with a note. This was after you had previously sent me an email saying I was verified.

You have also ignored my questions (again highlighting your dishonest behaviour), I have asked where I agreed to a video call in your terms? Also which regulator specifies that a verification call is needed? Please specify.

You have already put through one withdrawal after you stated my account was verified. So cannot attempt to withold my refund. This would be in breach of EU consumer law and I would start a court claim against you which I would supply askgamblers with.

Askgamblers - I refuse to provide this 'casino' with any more documents or images of myself. I am not speaking to criminals on a video call. I will upload a message to my social media and they can view it, but that is my only offer.

These are criminals