Ag Awards

Golden Cherry Casino - Playing unfair games with me

Complaint Info
Disputed casino Golden Cherry Casino
Reason Declined payment
Amount € 175
Posted on January 10, 2015

i have made some winnings from Casinos GOLDEN30 no deposit bonus. After that (the amount is 150€), the online help helped me with the data, what to do, to get my winnings. OK, till this point. The casino has a deposit option with moneybookers and moneybookers credit card. So i decided tu put 25€ (as told from online help) in my account. After that i should claim my winnings (150 + 25€ deposit). I tryed to make a withdraw, but the casino (even if there is the option for withdraw with moneybookers), dont support this kind of withdraw. They told me, the only options are bank transfer and Neteller. Now i have to send all my data to the casino (thats ok), but anyway, in my eyes this kind of games are simply fraud. If the player makes just ONE small mistake, i guess they can close your account with the winnings, but if the CASINO is playing dirty, then everything is ok? Hope that i can talk with the manager of the Golden Cherry Casino.

Posted on November 7, 2014

actualy i just want to ask, why i can not make a withdraw with moneybookers. It is easyer to remove the option, then to argue about terms & rights...

Posted on December 31, 2014

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

Posted on January 6, 2015

We don't have withdrawal with Moneybookers/Skrill and for now only wire transfer and Neteller are available. We are working on it and in future players will be able to use it as withdrawal option.

Posted on January 6, 2015

Did you withdraw with other option your winnings? As you can see from your screenshots and casino's response you can only use Skrill as a deposit method.

Posted on January 8, 2015

firts, thanx for the answers. I understand, if there is NO option for Moneybookers withdraw. I didnt checked the options since then, but as you see, if you click withdraw, there is Moneybookers. Its ok, just delete this option as a withdraw from your casino, and everything is fine. I have made now my Neteller account (i dont need it, but have made it because of this case). If there where no option for Moneybookers withdraw, then i would not pay the 25€ from Moneybookers, right? Anyway, wishing all of you a happy 2015 :)
Kind Regards

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