Money Deducted without consent

I joined this casino on 14/07/16 after finding them on AskGamblers. I deposited £20 and then a further £30. After playing through the bonus successfully, I made a withdrawal of £550 via Neteller (copy attached) and was to wait 24-48 hours for approval. I thought nothing more of it and continued to deposit and play over the weekend, and with each deposit received an email confirmation receipt. On Monday 18/07/16, I replied to my withdrawal confirmation email asking if they required anything further from me and got no response so on Tuesday 19/07/16 I went onto Chat on the website (which isn't actually a chat - it sends them an email!) and asked again if they required any further information. I also called the number given for UK players but this merely goes to an answering machine every time you call it. Still no response on Wednesday so emailed again and tried calling again and no response and today (which counts as the fifth working day) still no response via email or phone messages. I am now extremely concerned that this is some sort of scam (after seeing my bank statement - the payment processor is based in China!). There is absolutely no way of contacting the casino, yet their Contact page includes the statement "Please email our support team at [email protected] for any matters relating to our casino and your question will be answered as quickly as possible, and within 24 hours. You can also contact our Live Support by telephone on +44 845 299 3715 during UK working hours." This is simply not true. The FAQ page states any withdrawal request will be approved or rejected within 5 business days and they state "If your withdrawal request has not been settled within the time period described above, or if you are experiencing any problems, please contact our support staff." but like my title says there is no way of contacting this casino.

I deposited 50 euro with 200% bonus, played for days, cleared wagering as wagering is very high. Made a withdrawal of 1500 euros, but still haven't received it in the time scale the casino has stated, made at least 40 phone calls to support, couldn't get an answer once, only goes through to answer phone service, also sent 3 emails but no response on either. i can see that this casino has past experiences of doing the same thing to other users. I will attach the email trail below.

Hello, I am waiting 5 months for my withdrawall from here... Last e-mail from them was from 27 FEB! after my verification: "Hi, Thanks for sending this email over. We will get your withdrawal actioned. Regards, Customer Support 123VegasWin.com" Then contacted several times without reply.

Hello, I have deposited 100EUR to the 123vegaswin like 2 months ago then got some autobonus which I didn't want so I have tried to contact them to remove this but they didn't reply. So I made a cashout my original deposit but after 2-4 days (not sure)it has been cancelled. I have contacted them again and again no reply. I have tried to made withdrawall again (several times) but always it's coming back to the account and when I try to contact them they never reply.

On 17th June 2014 I asked for a withdrawal of $111. It is still labelled as "pending" and any emails to their support are not returned. This is copied from the transfer summary page when I go into my account history on 123VegasWin: T140617055236 2014-06-17 05:52:36 +0100 Withdrawal -111.00 AUD Withdraw-moneybookers Pending So the transaction code is T140617055236. Please help! Cheers.

Hi team, As you will see from attached I have emailed TotalEsoft, and TotalEsoft companies 123vegaswin, crimsonbet, betbow (as would seem to be same company evidenced by screenshots, and withdrawal confirmation comes from TotalEsoft) without response. June 13 - initial withdrawal request. Some weeks later - money appeared back in casino account. July 5 - Withdrawal requested re-submitted. Current 30 July - Funds not in casino account nor Neteller account. Have not received a single response regarding the withdrawal. Have also called TotalEsoft ph number many times. Get answering every time. I hope I have provided enough details for you to follow up. Please let me know if I can provide anything else. Thanks so much, Fraser