Hello Askgamblers team,
A couple of days ago I registered at MondCasino and deposited 200€, using their welcome offer I won a total of 1475€. I played on the slots "Great Rhino Deluxe" with 4€ spins, and on "Starburst" with 3€ and 3,50€ spins. Two days later they first sent me an email that my account is fully verified, then shortly after that they sent me this:
Please note, upon checking your recent gameplay, we have concluded your gaming pattern does not fall into a category of genuine recreation players, therefore we have to act in compliance with out Bonus Terms and Conditions.
Bonus Terms and Conditions applied to your account:
10.1.8 Bonuses offered by Mondcasino are only intended for genuine recreational players. Abuse of the offered bonuses will not be tolerated. Mondcasino reserves the right to investigate, cancel, suspend or lock any account if abuse of the bonus is only being suspected at its sole discretion without need for further explanation. In case of suspected abuse, all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.
We have decided to revoke your bonus eligibility and retract your winnings generated with the help of our bonuses. We have left your initial deposits on your balance, intact."
on their Bonus terms site under 10.1.8. it says
"Some examples what can be suspected as bonus abuse;
a) Using any betting system or placing even money bets on any game of chance,
b) Using the "Double-Up" or "Buy Free Spins functions" or gamble feature within a game over maxbet which is 4 EUR or equivalent in other currency
c) Wagering on games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them."
I did not exceed the 4€ bet limit, i did not play any excluded games, and i did not use any sort of betting system, they just confiscated my winnings and refuse to elaborate any further.
I hope you can help me here