I had previously had mfortunenon my old phone. I rung mfortune to switch my number over. They told me they cannot do this and to create a new account so I did and told mfortune to delete my old account. I had my bonus money on my new account for signing up. With that bonus money I won £30 I withdrew my money with no problem they asked for identification off my I sent that to them. The day before the money was due in my account I rung mfortune to make sure everything was going through ok. I was told I would be in my account the next morning. When I woke and checked my account there was nothing. I rung mfortune to find out what was happening they told me I couldn't have the money after a week and a half of waiting and identification sent to
Them as I had two accounts and i could be scamming them. I told them I have requested for the previous acount to be shut down and they said there was nothing they could do as its not on the system. Can someone please give me advice to get MY money back thank you.
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