Complaint #2 InstaCasino

Payments delayed for over a fortnight

By Roomo80

9 years ago

Message on forum

I won £700 over a two day period. I made a withdrawal on the 8th June for £195 and another the day after for £510. The withdrawals were both approved,I was only offered bank transfer as a method of withdrawal and had to give Iban and swift code . The site states that this particular method typically takes between 24-72 hours. This time scale came and went, so I contacted live help. They told me it can take up to ten banking days. I checked my bank every day for two weeks. I was told they can't investigate until the 23Rd June when the ten days were finished. I hadn't heard anything other than,we will inform you of any updates, please be patient. I was getting quite fed up of being fobbed off so politely asked again, do you any update for me. The response I got was very rude telling me if I continue to ask them,they will not respond,and asking every day won't make it any quicker. Iv waited more than long enough and I'm getting nowhere fast, true to their word,they now don't respond.
Thanks

Disputed Casino InstaCasino

Reason Delayed payment

Amount £705

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

InstaCasino

• Representative

9 years ago

Welcome - glad its sorted now. Thanks again and Good day!

InstaCasino Team

Roomo80

9 years ago

Hi,
I have emailed you directly Allan, thanks for your response and resolve to this matter 😀

InstaCasino

• Representative

9 years ago

Hi Roomo80,

First and foremost, my sincere apologies for the inconvenience you have been put through.

We escalated this issue to our platform provider IGC (iGamingCloud) 10 days ago. The issue should have been sorted immediately, but due to human error on their side nothing happened until I contacted the Managing Director of IGC personally today.

The funds were sent from our Maltese bank account today and should arrive in your bank account within 2-4 banking days. To make it 100% clear, the money was never sent despite what we were being told by IGC.

Much like you I am appalled and frustrated about how this case has been handled.

As a token of goodwill we want to offer you 50 GBP extra as a compensation. We can transfer this directly to your bank account or we can add it to your InstaCasino account, as you wish.

We will also be emailing you this information personally..

Regards
Instacasino Team

InstaCasino Complaint Stats

Resolved 3 / 3

Avg. Amount $443

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

InstaCasino Complaints

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Refusing to payout 365 euro back to used deposit methods

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Resolved

€365

Refund of duplicate deposits/self-exclusion

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Resolved