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LeoVegas Casino - Been refused an adequate investigation of a Mega Moolah software glitch

Complaint Info
Disputed casino LeoVegas Casino
Reason Software glitch
Posted on January 18, 2016

I played the maximum stake and hit the bonus feature and suddenly the game stopped. I phoned immediately and they promised to sort it out. The available bonuses were high on the day and I was told that the prizes were predetermined so my prize was already registered. After several weeks of calling and being given the run around I spoke to this rude gentlemen who told me that they had resolved the problem a few weeks earlier and my prize was £10.20 I feel cheated because every time I called I was told that they were still trying to solve the problem and I would get a screenshot of my game. I tried to resolve it but it fell on deaf ears. One of the operators even said to me take it up with Quicksilver. LeoVegas is disappointing. It seems as if no one can help at their call centre all they are out for is money and no good gaming experience.

Posted on January 20, 2016

We have contacted the player to request information so we may work on this solve for them.

Posted on January 23, 2016

Dear @fb_764100113724282,

Are there any update regarding your complaint? Thank you.

Posted on January 27, 2016

This complaint has been rejected by AskGambler's Complaints team due to player's inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue.

We consider this complaint closed.

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