After playing in Malina for some time on 08/06/2023 I received an email informing me that their services would no longer be available in my country. Following the closure of my account they would pay any active balance. At that time I had a balance of 1430€ in my gaming account.
Since I don’t have access to my account anymore I was only able to come in contact with Malina support by email. On 09/07/2023 I received an email informing me that they couldn’t close my account because there was an active balance. Hence, they had sent a request for a manual withdrawal to their finance team on my behalf.
More than 2 months since their last email I still haven’t received my funds and there is no update on the issue from their side. I sent email to their support to ask for explanation for the delay but there was no response.
I kindly request the help of Askgamblers to solve the matter and receive my remaining balance of 1430€.