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MalinaCasino - Waiting for payment more than 3 months

RESOLVED

Complaint Info

Disputed casino

MalinaCasino

Amount

€ 1430

Posted on September 25, 2023

After playing in Malina for some time on 08/06/2023 I received an email informing me that their services would no longer be available in my country. Following the closure of my account they would pay any active balance. At that time I had a balance of 1430€ in my gaming account.

Since I don’t have access to my account anymore I was only able to come in contact with Malina support by email. On 09/07/2023 I received an email informing me that they couldn’t close my account because there was an active balance. Hence, they had sent a request for a manual withdrawal to their finance team on my behalf.

More than 2 months since their last email I still haven’t received my funds and there is no update on the issue from their side. I sent email to their support to ask for explanation for the delay but there was no response.

I kindly request the help of Askgamblers to solve the matter and receive my remaining balance of 1430€.

AskGamblers
Posted on October 3, 2023

Dear all,

This complaint has been reopened as per MalinaCasino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 9, 2023

Dear all,

Please be informed that we have initiated the remaining balance of the customer to be paid in three installments:


Will be processed in according with the following schedule:

500 EUR — 28.09.2023;

500 EUR — 29.09.2023;

430 EUR — 30.09.2023.


We sincerely hope this helps resolve the case.


Best regards,

MalinaCasino Customer Support

AskGamblers
Posted on October 9, 2023

Dear @giveltini,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on October 9, 2023

Dear All,

I have received my funds and i concider the issue resolved. Thanks AskGamblers for all your help and support.

AskGamblers
Posted on October 10, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.