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Lucky247 Casino - Stalling payment for ages!

posted on September 28, 2015.

Jumped through all their ridiculous hoops for the £1400 I wanted to withdraw, there was no bonus attached whatsoever. Sent them all my id, phone verification etc, at the phone verification (which took them a WEEK to do) they said my id had all been confirmed and that my withdrawal would now be processed, AFTER I had to run around trying to change my withdrawal method as supposedly they couldn't do it by visa card and wanted to do it by bank transfer, was expecting funds in any day now to check the website and the withdrawal is back in my account!!!! This site is an absolute JOKE and now waiting to hear what the hell happened, chap is meant to phone me back within the house, somehow I don't think that's going to happen! i did everything they told me to do and they told me my withdrawal would now be processed, and now it's back in the account! This site is a joke, fuming.

posted on September 29, 2015.

Also, update, said they couldn't do my security verification (despite someone ringing me, asking me questions, said its all done and that my withdrawal would be processed) which is why the funds were put back in my account, they then said that's a different telephone verification, to which I responded well why hasn't anyone even tried to call me them? I've called them several times and told them they can ring me whenever I'm available but nothing. So so so angry at this point.

posted on October 1, 2015.

Hello Hannah,

We have read your recent post and we do understand your anger and frustration regarding your recent withdrawal. We can advise that the casino has requested that we verify your mobile number on 20/09/2015 as well as 22/09/2015. The mobile number was then verified on 25/09/2015 however, the finance team can only hold funds for a certain period of time. Please note that whilst every attempt was made to contact you, we did receive your voicemail and or received an automated response advising that you are not available.
It was due to no response received, that the funds was then credited back to your gaming account.

We have checked and can confirm that all details are verified accordingly in which your current pending withdrawal has been processed. Due to the exposure of the methods used,we process funds to the amount of what you have deposited before making payment to a preferred method of payment (Swift/DBT) , as such, your withdrawal was processed as follows:

Card ending - 0727 - GBP 250
Card ending - 2471 - GBP 170
Moneybookers - GBP 410
Swift / DBT - GBP 547.15 (including the swift fee of GBP 4)

As this process of verification has been completed, it will not be requested again. This means that future withdrawals will be quick an easy for you.

we trust this post finds you well,

warm regards,
Lucky247 Casino Support

posted on October 4, 2015.

still doesn't explain why they went through a whole ridiculous thing in the first place which the way they have done the withdrawal now despite nothing having changed, the withdrawal now goes through. joke of a website would recommend avoiding to everyone. complaint closed

posted on October 5, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.