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LuckyBull Casino - Withdrawal unfairly voided due to the violation of the bonus terms


Complaint Info

Disputed casino

LuckyBull Casino


€ 3900

Posted on August 1, 2023

The Bonus Terms written in Finnish states that the maximum bet with bonus money is 8 euros. The English version says 5 euros. Casino says I violated the terms by playing with 7,5e bet. In the Finnish Bonus terms there is no clause that if the Finnish bonus terms differ from the English bonus terms the English bonus terms are valid. They have this clause in their T&C:

"In case these T&Cs are provided in different languages, all versions should reflect the same principles. Without prejudice to the foregoing, should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version shall supersede the other versions."

But they dont have that clause in the Casino Bonus Terms. How can the customer know that the 8 euro max bet for Finnish players is just an error from the casino and not an exception for the Finnish market?


1. The Bonus terms in Finnish language differ from the Bonus Terms written in English.

2.There is no clause in the Finnish or English Bonus Terms that states that only the English Bonus Terms are valid.

3. There is no way for the customer to know that the difference between Finnish and the English Bonus Terms is not just an exception for the Finnish market.

Posted on August 3, 2023

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.