I made a withdrawal (~350€) on the 12th of March, it was accepted on the 14th, and now its the 24th, and I still haven't received a penny.
I have contacted the live chat support which keeps telling me to wait and be patient as there sometimes are "slight delays". I have also sent emails to their "customer support" but never received any answer that way.
I can see that there are other complaints open about this very same issue, so clearly they are not taking this issue seriously.