More than 5 weeks ago I won money at Lucky Red Casino. I confirmed my account by sending a form, copy of my ID and a bill to them. I also verified by phone. They told my that everything is OK and that I would get my money in a few days. After a few days i got this message:
This automated email is to confirm that your NETeller withdrawal request for the amount of $4,000.00 has been declined and the funds returned to your casino balance.
If you have not already received personal contact from us detailing the reasons for this please do not hesitate to get in touch.
I Havent got any personal contact from them. I have chatt with them and they say everything is OK. I have also called them by phone and they say that everything is OK and that i would get my money soon. The problem is that they have decline my withdraw at least 4 times. When I chat or call them they say that everything is okey but then continue deline ny withdraw... Please Ask Gablers, can you help me?