Thank you for your recent post.
Your withdrawal request has been received successfully, however during the review process it was identified that your profile has been located on an exclusion database.
This was brought to our attention by our 3rd Party Risk Supplier, who performs our security checks whilst a withdrawal is in a pending period.
When information regarding details being found on said database comes to light, the casino has an obligation to lock the account and investigate.
At this point, we would like to make you aware that the request was one you would have initiated at another operator.
A select group of operators share certain information on this database and due to the nature of your admission, we may not allow such players to transact with us until such time that they are removed from this exclusion database.
If however, you believe have been rehabilitated, we will need a signed letter from you confirming this.
Your total deposits of 225GBP will be returned to your Moneybookers account subsequently your withdrawal will be considered null and void.
We trust the above clarifies the procedures we have endeavored to follow, in order to protect both you and the casino.