Hi I was awarded 30 free spins because of an email I recieved stating I'd achieved a special VIP level and would be given free spins and many other perks including 41% min from affiliates ( which would've made me 70 Mbtc in October) but fortunejack never followed through and I was never given anything. So recently I brought this to their attention and they settled it by crediting me 30 spins at .00015 (4.5 Mbtc). But my complaint is about what occurred during my playing of these 30 spins. The game was African sunset a game art game and on my 12 th spin I hit the 15 free spin bonus. After the first 5 of these 15 additional free spins I had accumulated 7 Mbtc from just the 5 spins alone. This is when the game froze and crashed and reloaded. Once the game had reloaded it went into this replay mode where I had no control over anythint and it has gone back to a couple spins before i hit the 15 spin bonus and then replayed the video of me playing those spins out, I had no control over clicking spin or stop but the game was doing it exactally as I had when I was doing it the first time and landed exactally as I had. But then each time it got to the exact spin it crashed the first time it would again and it repeated this cycle 3 times. On the 4th time it had gone back to the same point as always except this time the replay never initiated and I was back at spins 6 and all the progress I had made had been lost, the 15 extra spins from hitting the bonus and the 7 Mbtc I won during the time aswell. I tried playing a few spins thinking it would all add back together but after 4 or 5 spins I noticed that I was being charged and that my account balance had been going down even tho i still had many of the 30 free spins left. So I left the game and with the few Mbtc I had played a few hands of blackjack until my balance reached .01 and then i requested a withdraw. I withdrew my entire balance but then about an hour later I reopen the African sunset game and as soon as I did it said congradulaions you have 18 free spins, which were the 18 still left from my original 30..
I'll provide the screen shots that prove this glitch on either fortunejack or game arts end where you'll clearly be able to see that 10 spins into my 30 free spins my history says "to game art" because I was being charged.. And then after my withdraw you'll be able to see my account rise from 0 with some "from game art" transactions. And obviously it's impossible to pay for spins when your only 10 into a 30 free session so that proves the glitch. Unfortunely I can prove what was accomplished during the lost spins from my accounts transaction history but hopefully game art will be able to but I'd be suprised because on my end it was like they had never happened after the glitch occurred.
So the purpose of this complaint is to get back the 7mbtc and 10 remaining bonus spins I had won.