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Casino Cruise - Longest withdrawal time ever


Complaint Info

Disputed casino

Casino Cruise


$ 675

Posted on November 6, 2017

I have been waiting for my winnings for over two weeks now. I continue to get into contact with the team via live chat and email. I initially made a withdrawal of 615 on the 19 of October, They told me my winnings would be in my account come the following Monday as I had to wait over the weekend. That Monday, still no money and was told it would be there by Wednesday, as you can probably guess, Wednesday comes and still no Money. They then proceed to tell me that it sometimes takes up to 7 days and my money would be in my bank on Friday.

Friday comes, no money.
Eventually i'm told my case is "Unique" and the security department is handling in it and would contact me. Was never contacted, and my winnings had been rolled back into my casino account.
On the first of November, I again attempted with make a withdrawal, this time two. One for 600, the other for 75, after playing a bit with the funds that had been rolled back into my account.
I recieved emails saying the withdrawals had been processed that same day. It is now th 5th, and no winnings.
I contacted customer support, AGAIN, and was told he couldnt even see the two withdrawals I had made on the 1st, and the proceeded to tell me security team is dealing with it and I'll here from them A.S.A.P.
So heres to round two of the waiting game, and not knowing what is happening with my money.
Not impressed, I dont reccomend this casino if you want to be paid.
Very very upset. What a shame. I personally dont think i'll ever see my money.

Posted on November 7, 2017

Thank you for raising this.
I have been to speak to the finance department and they have advised that your withdrawals were approved successfully from our side. If you have not received these yet please can you contact your bank regarding this? Feel free to send me a personal message to discuss the matter if you prefer so we can get this resolved as soon as possible.
Many thanks and take care!

Posted on November 10, 2017

Dear @Myprettyprettyy,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.