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Ladbrokes Casino - System error causes only winning bet to be rejected

RESOLVED

Complaint Info

Disputed casino

Ladbrokes Casino

Amount

£ 444

Posted on October 22, 2022

Hello, so on 21/10/2022 I was playing roulette at exactly 4:17 and I placed 3 25 pounds bets on the numbers 20,1,14. The second the number came in my bet was rejected and I have kicked out of the game. Whilst this was all happening I looked down at my balance and for whatever reason it was 0 which obviously means that whatever error ladbrokes had on their end it completely wiped out my balance and was rejected on evolutions end because of insufficient funds. Below I will attach the screenshots of what exactly happened and how the customer support agent clearly can see on his end the bet was rejected which he claims was because of an unstable connection. However when I confronted him about my balance being wiped from what was initially 519 then suddenly to 0 he couldn't come up with a justifying reason and blamed it on my connection and said that's just how it is. The last time I checked 519 minus 75 is not 0. So again I would like to clarify that bet was obviously rejected on evolutions end not because of any sort of connection it was because of insufficiency of funds you can clearly see that the website glitched and completely removed my balance hence the rejection of the bet. On the transaction history the time will be stated 5:16 because again for another odd reason the time is 1hr ahead on the website. The transaction history doesn't show the rejected bet but it shows my initial balance and how I couldn't play for about 10 minutes because my balance was 0. I'm also going to provide additional proof of my chat with the agent and also a screenshot of how exactly at 4 17 my balance was wiped out and put to 0 then returned after my only winning bet was rejected.

Posted on October 22, 2022

Hi this issue was quickly solved by ladbrokes amazing casino, quick response and fast withdrawals 👍👍👍

AskGamblers
Posted on October 22, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ladbrokes Casino Complaints

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