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Ladbrokes Casino - Bonus win not paid out due to mistake?

UNRESOLVED

Complaint Info

Disputed casino

Ladbrokes Casino

Amount

£ 100

Posted on December 14, 2022

I have used Ladbrokes for a while now and enjoyed it. on the 12/12/2022 I won 100 pounds on a free spin on the daily wheel. I was made up. I took a screenshot to show my father and just in case I had any issue. It said I won and money will be deposited into my account I recently lost about £100 so as you can imagine I was made up only to realize they hadn't put it in my account. I sent a msg and was told this is a common mistake in are system I couldn't believe it as they don't make mistakes taking my money but when comes to giving I guess it fine to reject when you feel like it.

Maybe I haven't gambled enough to justify a free win I don't know but I think this is extremely upsetting and if they choose to delete me as a customer that's fine I just thought for once I was lucky but of course life don't work like that. Merry Christmas I'm sure you desperately needed that £100 I have never in my life made a complaint but I felt I had too this time I have never had any problem with any other betting site just think it's morally wrong to say you have won and then say sorry it was a mistake or accident they make millions of pounds everyday. is this normal practice? I wouldn't mind but having lost my job it would of really helped anyway I'm not calling Ladbrokes or any one just felt the need to share my story I have proof from screenshot but it just shows my name and the info saying I had won.

This msg saying I won magically disappeared from my inbox so I guess I was lucky to take pic even though customer service didn't care at all that I had proof so unlucky

AskGamblers
Posted on December 16, 2022

Dear Ladbrokes Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Ladbrokes Casino Complaints

  • 20 of 41 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,334 USD avg amount

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