Complaint #95
King Billy Casino
Voided winnings and will not give a legitimate reason why
6 years ago
I got recommended to play King Billy casino by a friend who was visiting from a different island, she had signed up and used a bonus from her own IP address (I have proof of this) and her address on the account is her own address also.
Whilst my friend was here she played a few games on her device (which was not the bonus money, she had done the wager and withdrew the money, so no bonus was active whatsoever, days before) and I signed up to King Billy and deposited $200 with a bonus. I have screen shot proof of my friends only deposit using a completely different IP address than mine, King Billy has now voided my winnings and have said that I have multiple accounts which is completely untrue, I have provided the proof, and they have not provided any proof to as why they have voided my winnings, if they had of looked properly into the account it would show that the two IP addresses used to deposit on the accounts are completely different. Not even the same island. As it states this in the T&C’s - “ All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.” i would completely understand if we had both used a bonus at the same IP address but this is not the case at all. I have been through all the terms and conditions and it doesn’t state anywhere that you can not play without a bonus at another IP. I will also mention both accounts documents have all been approved as we do not live at the same address and we are completely different people. Thank you.
Whilst my friend was here she played a few games on her device (which was not the bonus money, she had done the wager and withdrew the money, so no bonus was active whatsoever, days before) and I signed up to King Billy and deposited $200 with a bonus. I have screen shot proof of my friends only deposit using a completely different IP address than mine, King Billy has now voided my winnings and have said that I have multiple accounts which is completely untrue, I have provided the proof, and they have not provided any proof to as why they have voided my winnings, if they had of looked properly into the account it would show that the two IP addresses used to deposit on the accounts are completely different. Not even the same island. As it states this in the T&C’s - “ All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.” i would completely understand if we had both used a bonus at the same IP address but this is not the case at all. I have been through all the terms and conditions and it doesn’t state anywhere that you can not play without a bonus at another IP. I will also mention both accounts documents have all been approved as we do not live at the same address and we are completely different people. Thank you.
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