Made a withdrawal request on the 11 July for £100. Shortly afterwards I received an email stating that I needed to prove my identity, I wasn't overly bothered about this however they happily accepted my deposit without i.d ............ Anyhow I uploaded some pictures off my mobile phone and sent them via email. These were then declined.... not good enough quality.... They informed me of this on July the 16th.................. So on the 17th of July at 10.02 I faxed them a photocopy of my bank card and my council tax bill and guess what!? too blurry...... I've just been informed of this today July 22nd. Its taken them 6 days (4 working days) to tell me that the fax i sent is now blurry aaaaaaargh. Meanwhile I have sent a nasty email to complaints.... no reply I have rang the customer service helpline and might aswee have been talking to myself!! and I have tried online chat, the chat session i had with one of the "customer service" team was appaling . This site is a disgrace I just want my money out and I will never ever ever.... ever use the site again and to anybody reading this stay clear! The customer service is shockingly shocking!!!