Ag Awards

Jackpot Party Casino - Lost credits

Complaint Info
Disputed casino Jackpot Party Casino
Reason Software glitch
Posted on May 16, 2014

I won 29,000 credits and then it said error,told me to reload and when i reloaded. It wasn't there anymore. Please help me get my 29,000 credits back. Thank you....

Posted on May 20, 2013

Hi Karen,

Thanks for the feedback! We think you are talking about the Facebook App as opposed to the UK online casino? If you are talking about the UK online casino then please come to live support and we will be more than happy to help you otherwise if you are talking about the Facebook app, all app issues are now addressed in the Jackpot Party Casino Community Support Center. You may find solutions to your problems there. By filling out the forms you may also contact the Jackpot Party Casino Support Team for any assistance.

You can find the Support Center on the Facebook Community Page here: http:/­/jc­k.p­t/S­upp­ort­Center or at https:­//w­ww.f­ac­ebo­ok.c­om­/Ja­ckp­otP­art­yCa­sin­oCo­mmunity

If you have further questions about game mechanics or features please look at the Jackpot Party Casino Blog here: http:/­/ja­ckp­otp­art­ysl­

Kind regards, Team

Posted on May 24, 2013

Dear @Abramsrose Karen,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on June 1, 2013

 This complaint can be considered solved!

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