So when i signed up on their website, and I had a couple questions about blackjack rules, so i started chatting with a representative and then they began bargaining with me so i would deposit money right away, and agreed that if i deposit $1,000, they would give me a bonus of $3,000, with a playthrough of $120,000, with 1:1 on blackjack, which i accepted, because that is a great deal. I asked them if there were any catch to this, or anything else i should know about this, and they said clearly said no. After playing through and wagering $120,000, I ended up with $4,096. I went to withdraw $3,000 of this, and when I got an email (finally, 15 business days later or so) they had removed $4,000 from my account leaving me with $96 left in the account. However, they are only giving me $1,000 as the $3,000 bonus I have been notified doesn't get paid out as it is liability insurance or whatever and i don't get that money. I read the terms and conditions, and challenged them as to where this was written, to which they have not given me a straight answer. Even if they would backtrack and give me only 100% bonus, i wouldn't be that pissed off about this.
Final issue, is that my withdrawal was 'approved' Oct. 6, 2014, but i still have not received my money to date, Oct. 23, 2014, and they are saying they need my bank statement to look further into this issue, which i wont have until the end of the month, and i'm wary about giving them this information as well.