Ag Awards

Jackpot Grand Casino - Why Deny me?

Complaint Info
Disputed casino Jackpot Grand Casino
Reason Bonus abuse
gramma54 United States Message
Posted on April 13, 2015

I am very confused at why this Casino sent me an email stating that my account :

Due to a management decision your account has been Excluded from Redeeming Coupons.

I have never abused a bonus or chip. Played by casino rules at all times. They did not even give me a reason why?


gramma54 United States
Posted on November 2, 2013

Also I am new, only been at this casino a few months...WOW!

Posted on April 11, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that you were indeed excluded to redeem bonuses, but some months after the casino and you came to agreement and you were able to redeem bonuses again since May 2014. Can you please confirm, thank you.

gramma54 United States Message
Posted on April 12, 2015

This is true. Seems only fair i was allowed bonus use again, only won 2 times both under 1,000 i am pleased with this casino.

Posted on April 13, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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