Jackpot Grand Casino Set Restrictions Without Explanation

posted on April 12, 2014.

In February 2014, I won money at Jackpot Grand. After I had the money transferred to my account, I found out it was "restricted by higher management". They would not give me any explanation as to why. I am not able to use coupons or retrieve my comps. I was told and am continually be told by my account manager and the supervisor that I am welcome to play at this casino with my own money, but I will not be able to use their coupons or anything.

I have asked via e-mails, and talking with them over the phone to have this restriction lifted, but they tell me there is nothing they can do. This was a "HIGHER MANAGEMENT" decision. I have yet to receive a reasonable explanation as to WHY this has happened to me. I am very frustrated and VERY ANGRY because I have been treated this way in this manner. I have been a very loyal patron of this casino and have spent thousands of dollars playing at this casino. I would like to have something done about this, but don't know where to go or who to talk to. They will not give me the "HIGHER MANAGEMENT" e-mail address or phone number for "SECURITY REASONS".

I just want this restriction lifted. I have no idea why this has been done to me because I have not done anything out of the ordinary. I have abided by all of their rules. I can't, for the life of me, figure out why Jackpot Grand Management has restricted my account. Please help me in any way you can.

posted on April 16, 2014.


please send me your username so I can look into this.


posted on April 16, 2014.

Username is Carolyn6

posted on April 17, 2014.

Hi Carolyn,

Ill look into this and update you ASAP.

Best regards,

posted on April 17, 2014.

Hi Carolyn,

I was checking into the information I received and it looks like a big percentage of the activity on your account is related to bonuses and I believe the measure taken was to protect your account until the activity "normalizes".

Its important to mention that the measure is provisory and wont affect your ability to play. Once the levels of deposits and bonuses stabilize, you will be able to redeem new promotions.

Again I want to stress that the casino values your presence and would like to have you playing and enjoying there.

posted on April 17, 2014.

Hi Carolyn,

by the way just to update this complaint, the restriction is lifted and you even got a special bonus waiting for you :)

You can use the promotions again.

Have a nice day.

posted on April 19, 2014.

Thank you for your help with this. They did lift the restriction, but they also imposed a much higher playthrough than normal.