In February 2014, I won money at Jackpot Grand. After I had the money transferred to my account, I found out it was "restricted by higher management". They would not give me any explanation as to why. I am not able to use coupons or retrieve my comps. I was told and am continually be told by my account manager and the supervisor that I am welcome to play at this casino with my own money, but I will not be able to use their coupons or anything.
I have asked via e-mails, and talking with them over the phone to have this restriction lifted, but they tell me there is nothing they can do. This was a "HIGHER MANAGEMENT" decision. I have yet to receive a reasonable explanation as to WHY this has happened to me. I am very frustrated and VERY ANGRY because I have been treated this way in this manner. I have been a very loyal patron of this casino and have spent thousands of dollars playing at this casino. I would like to have something done about this, but don't know where to go or who to talk to. They will not give me the "HIGHER MANAGEMENT" e-mail address or phone number for "SECURITY REASONS".
I just want this restriction lifted. I have no idea why this has been done to me because I have not done anything out of the ordinary. I have abided by all of their rules. I can't, for the life of me, figure out why Jackpot Grand Management has restricted my account. Please help me in any way you can.