EN

Sign in or Join

Complaint #1 Jackpot Grand Casino

Jackpot Grand Casino does not pay the prize

By Aleksey2013

12 years ago

Message on forum

Good afternoon. My name is Andryushchenko Oleksiy Viktorovich. Please understand and help solve the problems that arose between me and the casino "Jackpot grand".

At the end of 2012 the casino has announced no deposit bonus for new casino players. I checked into the casino, took account Aleksey2013 and participated. I fulfilled all the requirements of the bonus and won $ 260. I wanted to withdraw money to your bank account. Addressed to the casino, I was told that I should make a deposit to $ 21, send a fax-Beck form a photocopy of the passport, certificates confirming my identity and place of residence. I fulfilled all the conditions for withdrawal, made a deposit with your bank account, deposit with the card. Casino money received, the documents confirmed. But the money has not paid me. I wrote that to pay the money into my bank account can not. Can only neteller, the account of which I will provide. I gave an account of his bride, and made another deposit of $ 21 from this account to my registered account. The casino manager a month later said that the casino will not pay money to my account with no name. By the time I moved to another city for work. I registered an account in his own name and appointed withdrawal $ 292 on this account. Casino stopped responding to my emails, I decided to contact the manager of the casino with live communication. The manager told me that money is no one I would not pay that to answer my questions and will not be disconnected. I wrote three letters to the address casino. All my letters went unanswered.

I ask you to help restore justice. Speak in our arbitration dispute. And to help get me honestly won the money. Obtaining payment of the casino me money in the amount of $ 292 in my bank account, from which I made a deposit.

Thank you in advance for your help. I hope for a quick response to the letter, and the understanding of the situation

Kind regards O. Andryushchenko

Disputed Casino Jackpot Grand Casino

Reason Declined payment

Discussion

User name

Jackpot Grand Casino

• Representative

12 years ago

Hi Aleksey,

is this issue still open?

If its the case please let me know and also inform the username at Jackpot Grand.

Best regards

Jackpot Grand Casino Complaint Stats

Resolved 16 / 22

Avg. Amount $381

Avg. Complaint Duration 21 days

Avg. Response Time 2 days

Jackpot Grand Casino Complaints

See all complaints for this casino

Endless account checking in Jackpot Grand Casino

My account was chosen for security checking in June 2014. They said it might take up to 90 business days. More than one year passed and no email about the results. I have $580 what I would like to get. My documents were accepted and they sent me money many times before that checking. Please help!

Casino Does Not Payout!

Jackpot Grand Casino has declined my payment and never provided any reason. This came as a shock because they had previously paid me. I have provided an email showing me requesting the funds and them never providing a reason for the decline.

I have gone through their verification process, do not have bonus to play through, etc.

This is unacceptable and ever since this happened I haven't deposited into any online casino.

Refusing to pay, because I didn't play enough?!

I signed up with jackpot grand made a deposit and lost so i decided to take advantage of the free chip. I went thru they playthrough and decided to cash out the max withdrawl of $100. I submitted my faxback authorization form and was approved. Next i submitted for withdrawl $100. They emailed me back that they werent gonna pay me my $100 because i didnt play there enough. Sorry but that is riddiculous. I just signed up...

Casino declined my withdrawal with absurd reason

After making a deposit and losing it i used a free chip and went through the playthrough amount and wanted to withdraw the 100 usd max cash out. I submitted all the proper documents and was approved so i made my withdraw request and was denied because they said I dont play at the casino enough...

Stalling payments!

In early March of this year I ran across this casino online and decided to download and give them a try. I redeemed a 400% welcome coupon and made a deposit of $100. I played through the required amount in a couple of days and I still had a balance of $1,368 so I submitted a withdrawal request for $1368 and redeemed another 400% coupon and deposited $100 of which was lost as fast as I could press the spin button. After 10 days $1228 of the request was declined and $140 was approved. I submitted another withdrawal request for $1,228 and after 10 days $888 was declined and $340 was approved. I submitted another withdrawal request for $888 and again 10 days later $688 was declined and $200 was approved leaving the owed balance at $688. I was very frustrated at this point since I submitted the original request on 3/6/2015 and it was now 4/27/2015 and I still had not received my winnings. I made a mistake and sent Jackpot Grand this email. Your payment delay tactics are getting really old. Please approve and send the remaining account balance of $688 or I will be forced to submit an online casino complaint where your casino is reviewed as rouge/blacklisted. Here are the two responses I received from the Jackpot Grand finance department. (1) Thank you for your email. I can see in the system that you made your withdrawal request on April 15. It takes up to 10 Business Days Monday - Friday to process your request, therefore please wait until April 29. Kind regards, Eli Richards Finance Department (2) On Apr 28, 2015, at 8:25 AM, wrote: Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Eli Richards Finance Department Here is my response: I would have continued to play at your casino if I had been paid my original winnings like I should have. I won over a thousand dollars of which I have received three small payments waiting 10-14 days in between. Do you not have enough money to pay out player winnings? If not you should shut down. Does someone have to lose a certain amount before they can be paid winnings? I have played at a lot of online casinos and have won and lost but the difference between them and jackpot grand is they honor player winnings and pay them in full within 10 days. I know you are trying to force me to play the remaining balance so you don't have to pay me. I will play it down to $500. I know your casino will take the $188 very fast. What excuse will I receive when I request the remaining $500? After 10-14 days of course. I did play at Jackpot Grand on 4/28/2015 and I wagered over $400 before submitting another withdrawal request in the amount of $702.

Account blocked and money locked

Hello jackpotgrand casino. Has lock my account i don't why of my wining they Sent Me two payment one on March 11 of a $100 & one on March 19 of $100. I Email them but they did Not email me back.i have a balance of $5900 in my account i will Like My money i won please Help

Withdrawal denied for months!

10/27/2014 Request withdrawal $656 11/11/2014 Withdrawal denied as casino will review account next 90 days. Nov/Dec/Jan many emails sent to casino request status or help I could provide. Drivers License, Credit Card data, Gas bills, documentation sent early October 2014. 02/12/2015 Asked casino support and finance department status of 90 account review. 02/12/2015 Message from Victoria Pond at support to go ahead and process withdrawal. 02/12/2015 Withdrawal again submitted along with drivers license, credit data, gas bill (not required but did it any way) 02/12/2015 message received from Jim O'Donnel finance department withdrawal request received 02/25/2015 Message received from finance department Eli Richards withdrawal denied since activity in their casino has drastically decreased. In order to withdrawal you should play more in the casino 02/26/2015 I sent two more messages to Eli Richards requesting withdrawal, questioning rationale for denial. I was VERY concerned in November 2014 until today playing at Jackpot Grand and question on will I ever be able to make a withdrawal. Gary P *******

Payment denied with the reason reviewing account for 90 days?!

I tried to cashout $1,500 on Dec1 after I had completed my play through but the finance department denied it without telling me why and said it was reviewing my account which might take up to 90 days..

Payment declined for no apparent reason

I won $ 4900 back in june 2014 and requested a withdrawal . The casino paid me $1500 as a first installment. When I requested an additional payment . They declined payment saying they are reviewing my account and it will take up to 90 days . Well its well past 90 days now . They have not responded at all and continued to decline my withdrawal requests. They have not given me a reason for the delay or declining of my winnings.

Refused to payout $3,000 bonus amount given after going through play through amount required

So when i signed up on their website, and I had a couple questions about blackjack rules, so i started chatting with a representative and then they began bargaining with me so i would deposit money right away, and agreed that if i deposit $1,000, they would give me a bonus of $3,000, with a playthrough of $120,000, with 1:1 on blackjack, which i accepted, because that is a great deal. I asked them if there were any catch to this, or anything else i should know about this, and they said clearly said no. After playing through and wagering $120,000, I ended up with $4,096. I went to withdraw $3,000 of this, and when I got an email (finally, 15 business days later or so) they had removed $4,000 from my account leaving me with $96 left in the account. However, they are only giving me $1,000 as the $3,000 bonus I have been notified doesn't get paid out as it is liability insurance or whatever and i don't get that money. I read the terms and conditions, and challenged them as to where this was written, to which they have not given me a straight answer. Even if they would backtrack and give me only 100% bonus, i wouldn't be that pissed off about this. Final issue, is that my withdrawal was 'approved' Oct. 6, 2014, but i still have not received my money to date, Oct. 23, 2014, and they are saying they need my bank statement to look further into this issue, which i wont have until the end of the month, and i'm wary about giving them this information as well.

2010, 2012, 2015, 2019
Best Casino Affiliate
2016, 2017, 2019
Best Casino Website
2010, 2011, 2012, 2014, 2015, 2016, 2017, 2018
EGR'S 50 Power Affiliates
2020
Casino Affiliate of the Year
2022
SiGMA Europe's Affiliate of the Year

© 2006-2026 AskGamblers.com