Ag Awards

Jackpot Grand Casino - Not willing to pay my small withdrawal

Complaint Info
Disputed casino Jackpot Grand Casino
Reason Declined payment
Amount $ 225
jashim Bangladesh Message
Posted on April 18, 2015

Jackpot Casino not paid my withdraw $225 after waited 7 days and they had sent email like :

Dear Mohammad,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.

We are sorry for the inconvenience.

Eli Richards
Finance Department

Is it really takes 90 days for process any player's withdraw request from any casino? Please help me to resolve my withdrawal issue.

Posted on October 11, 2014

Dear @jashim,
Any update considering you complaint? Thank you.

jashim Bangladesh Message
Posted on October 12, 2014

Dear Askgamblers,

Till today I got no reply from them,I don't know what to do! Help me please.Thank you.

Posted on April 11, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on April 15, 2015

@ jashim,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on April 18, 2015

Based on the evidence that casino management provide, we can confirm that this player was paid in full. We consider this complaint resolved and closed.

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