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Refused to pay the remaining 80,000 euros of my jackpot!


i hit the jackpot .i paid me 37000. the jackot was 117000.they have blocked the withdrawl now because the casino activity is low .account manager said me to participate tournament , play slots machine.my actual vip level give me the possibilty to withdraw 50 euros for month.
Disputed Casino Golden Palace Casino
Amount €80000

Discussion

User name
After long and difficult negotiations between the two parties involved into this case, today we finally received a confirmation from the player that an agreement has been reached! And since we have invested so much time and effort to reach to this agreement, we are really happy to see this case finally resolved.
User name
Dear Loponte77,

Your recent post is taken very seriously by our security and fraud division and your account is currently suspended.

Please contact us directly to discuss further details as we will no longer address this issue publicly.

Sincerely,
Golden Palace
User name loyalty-level-2
can the mangaer said me because i received this email during this month ?
User name loyalty-level-2
Your account has been closed to force you to play with their new software.
You need to contact them to get your remaining winnings.
They'll make you create a new account with their new software, resend docs and verify your account by phone to keep getting paid.
It's a hassle and you need to jump through all their hoops but you will get paid at the end.
Do not play in their new software. The payout rate is much lower than Playtech.
Just keep logging into your new account to request a cashout every week until you're fully paid out.
Otherwise, you can complain to Playtech and the affiliate that referred you to see if it makes any difference.
Technically, they cannot force you to create a new account with their new software to keep getting paid.
I suggest you create the account and do what they ask of you to see if they pay you instead of fighting them.

Golden Palace Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $15,560
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Golden Palace Casino Complaints

See all complaints for this casino
Declined Payment
During the first week of July 2014 I have received numerous calls from Golden Palace. Com Casino that I was offered a free Cashable Bonus if I logged in and play. On the 14 July 2014 I received an email from their accounts manager Toby saying that they have offered me a Cashable bonus to play as long as I log in and start playing. After I logged in I talked to their live chat representative and I was told that there is a free USD100 cashable bonus for me and the condition is that I must wager 99 times the free bonus amount before I can make a withdrawal. So I thought why not just try my luck and I started playing with the $100 bonus money and I was lucky enough to wager more than 99 times the amount and won $300. After that I have decided to make a withdrawal just to prove that they are genuine enough. The process took 72 hours and after that I received an email from the accounts department saying that my Neteller ID was missing. After double checked I noticed that I did keyed in one digit short and I admit that this is my careless mistake so I resubmitted my withdrawal request and this time I enter the correct ID and after another 72 hours wait I received another email from them saying that they need to have my driver's licence and copy of my bank statement for verification and after that my withdrawal will be APPROVED. (they should have said that in their previous emails to me but they didn't) So I emailed to the audit/security department and fulfilled all their request. While waiting for another 72 hours I logged in again and played their video slots and i managed to win $600 and I resubmit my withdrawal request and days later I got an email from the accounts department that they can ONLY pay me $100 and declined the remaining amount reason being that I've made my winnings with the free bonus money !!! This is totally ridiculous and lame. I'm very doubtful with the credibility and transparency of Golden Palace.
Status solved Resolved
$600