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Raging Bull Casino - Irresponsible gaming practices

RESOLVED
Cherylan United Kingdom
posted on June 26, 2018.

hello I tried to self exclude with the casino several times through email and once I was acknowledged yet this was not done then I was ignored after explaining I had a problem gambling and did not want to play anymore I am registered with GameStop so this is really one of the only ones I could of deposited on! They carried on sending me promotions and because of my problem I deposited 130 dollars because of them not self excluding me. I went on chat and explained all of this and was told to email support which I already had then told him I had been ignored I must of mentioned self excluding lots of times yet was not helped and told again about promotions so I finally said you have still not tried to help me I want to self exclude so finally he said he would close the account and to have fun and good luck there was no care at all and they are very irresponsible! I must of asked 3 times before depositing again and then on the chat lots of times. If they would of self excluded me when I asked I wouldn’t of been able to deposit and would like a refund. I have already sent them an email that I am going to take this further and have not had a reply as of yet!

AskGamblers
posted on June 26, 2018.

Dear @Cherylan,

Please keep in mind that all your attachments have been removed due to the fact they were all containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Thank you for your cooperation.

Cherylan United Kingdom
posted on June 27, 2018.

I apologise I did not think the attachments would be shown. Thank you for informing me of this.

posted on June 28, 2018.

Hi Cheryl--

I apologize for the issues you've had with this.

Your account has now been de-activated and you will not be able to re-open this account or open any others. We have also initiated refunds on all of your deposits.

Please be patient where the refunds are concerned--refunds tend to take a fair amount of time, due to third party processing.

I wish you all the best,

Tawni

Cherylan United Kingdom
posted on June 28, 2018.

Hi Tawni Thank you for this I am glad the right thing has been done. I would like to keep this open though to make sure I do get the refund thanks again.

Cherylan United Kingdom
posted on July 1, 2018.

I have had a refund and I am happy for this to be closed thank you.

AskGamblers
posted on July 1, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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