hello I tried to self exclude with the casino several times through email and once I was acknowledged yet this was not done then I was ignored after explaining I had a problem gambling and did not want to play anymore I am registered with GameStop so this is really one of the only ones I could of deposited on! They carried on sending me promotions and because of my problem I deposited 130 dollars because of them not self excluding me. I went on chat and explained all of this and was told to email support which I already had then told him I had been ignored I must of mentioned self excluding lots of times yet was not helped and told again about promotions so I finally said you have still not tried to help me I want to self exclude so finally he said he would close the account and to have fun and good luck there was no care at all and they are very irresponsible! I must of asked 3 times before depositing again and then on the chat lots of times. If they would of self excluded me when I asked I wouldn’t of been able to deposit and would like a refund. I have already sent them an email that I am going to take this further and have not had a reply as of yet!