InstaCasino - Refusing to payout 365 euro back to used deposit methods

Jeroen Rook Netherlands
posted on November 23, 2016.

Hi Askgamblers team,

I have recently opened an account at InstaCasino and deposited a total of 260 euro with Paysafecard and a small part of Neteller. I played a bunch of games and ultimately won 365 euro. So I decided to cash out. My ID documents got verified, including screenshot of my Neteller, proofs of Passport + bank statement.

I initially wanted to withdraw to Neteller but they canceled my withdrawal. So I requested another withdrawal of 365 euro to my Paysafecard account (since I used Paysafecard initially aswell to fund my casino account). They refused as they said I have to withdraw my winnings to Bank (even when I never used bank, just PSC and Neteller to deposit). And they offer Paysafecard as withdrawal method aswell.

I do not wish to withdraw my money to my bank as my bank account is in deficiet of money (got my balance in minus because of huge debt, but this is private).

As they refused to pay me out to either Paysafecard or Neteller, I can only conclude that they are trying to steal my money, or they atleast don't try to accomodate to my withdrawal preference.

Askgamblers please help me?

Jeroen Rook Netherlands
posted on November 26, 2016.

Hi the case has been resolved. They decided to pay out via Paysafecard.

posted on November 26, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.