Refusing to payout 365 euro back to used deposit methods

I won £700 over a two day period. I made a withdrawal on the 8th June for £195 and another the day after for £510. The withdrawals were both approved,I was only offered bank transfer as a method of withdrawal and had to give Iban and swift code . The site states that this particular method typically takes between 24-72 hours. This time scale came and went, so I contacted live help. They told me it can take up to ten banking days. I checked my bank every day for two weeks. I was told they can't investigate until the 23Rd June when the ten days were finished. I hadn't heard anything other than,we will inform you of any updates, please be patient. I was getting quite fed up of being fobbed off so politely asked again, do you any update for me. The response I got was very rude telling me if I continue to ask them,they will not respond,and asking every day won't make it any quicker. Iv waited more than long enough and I'm getting nowhere fast, true to their word,they now don't respond. Thanks

Good Morning I sent an email to you last night firstly i only got in contact to to query the transactions that had been taken from my account as it appears you only sent 27 payment receipts to all of which i agreed with but more transactions have actually been debited from my card of which i believe have not been authorised and in actual fact were duplicated payments only two were being disputed. I then searched your casino to see if there were any reviews of other players having the same problem only to find that you are part of Dunder casino which i self excluded from in early May 2016 prior to asking you to open my account and verifying with my bank card. i would like my account to be reviewed as i sent an email requesting my account to be opened not realising you are regulated under a licence i have excluded from. i even sent my back card to verify my account which was the same card i used at your sister site including all the same details address/ email address and aloud to deposit and deposit even withdraw i would like to know how much your company would of let me lose before notifying me. i believe this is terrible and request a full refund of my losses due to a serious breach of your licence. i sent this email to insta casino explaining what has happened they have told me it has been escalated ive not heard nothing back i Would like a member of management to look at my account and investigate this further. kind regards AMY