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Refusing to pay my win for more than 18 months!


Last year I play on Inetbet.eu on 21-4-2014. After making a win I submit the withdrawal and wait for the money.

I not hear anything 1 week and I e-mail them why I not get anything no money or e-mail.

Then they send an e-mail that I have to verify myself with my ID and a bill and a faxback. I send all this on 5-5-2014 as you can see in the picture.

After this they never send an e-mail or send the money. I have email them 10 time and request withdraw 7 time and never do they send anything back.

So after a little bit I go look in my account if they put the money back again and I can not log in anymore. Also after e-mail they not send anything. They have take my deposit and my win and not answer to my e-mail and they block my account.

I do not know what to do anymore about this I not do anything and the casino not answer or pay me.
inetbet email.JPG
Disputed Casino iNetBet.eu Casino
Amount €1269

Discussion

User name loyalty-level-2
Sorry for speak like this but this is a very hard lie from the casino,

I will send the picture from all the email you can see it. They not send me anything 1 week when i do my withdraw. I ask them do I need to send anything. Then they send yes and what i need to send on 28-4-2014. On 5-5-2014 I send everything they ask.

I ask again where is my money on 9-5-2014 on 17-6-2014 on 22-6-2014 and more after that and they never send anything. You can see in the picture. How can one casino lie about this i send them so many e-mail they never send anything back and then block my account when they have my id a bill the creditcard form they want how can they do that?? Can give me my money Inetbet you are the wrong here not me.

Sorry for all the screenshot but i only can show you like this.
send my document 5.JPG send my document 2.JPG send my document 3.JPG send my document 4.JPG send my document 1.JPG my email with inetbet.JPG
User name
This player was unable to verify their account within the required time frame. After we notified the player that the documents supplied were insufficient we heard nothing further for two months and so the account was deactivated.
User name loyalty-level-2
Hello Askgamblers,

I am sad for say the casino has not contact me and is still unresponsive casino. :(
User name
Dear @thailandgambler777,
Any update considering this complaint? Thank you.

iNetBet.eu Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $1,411
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

iNetBet.eu Casino Complaints

See all complaints for this casino
Stalling 5000 euros withdrawal, vague support
It's been a week now since I requested a payout from Inetbet.eu - a site that claims to have same day payouts. I've sent all the documents, like I always do in every casino. I've never had similar delays with any casino, NEVER. I made 3 deposits from my credit card and one smaller one from Skrill. I think I only used bonus code with 1st deposit, but since I busto'ed that and had to redeposit, it shouldn't be an issue. Requested 1st withdrawal on 26th April. For some reason I expected it to arrive same day, like promised on the webpage. But it didn't. Was asked to submit form, which I did promptly. I reversed withdrawals on Saturday and played some more, then hit big. Made 2x2500 eur withdrawals to Skrill on 30th April, and am still expecting them. At the same time I've gambled away 7k that I left on the account, that I didn't withdraw. I guess Inetbet.eu is expecting me to gamble away the last 5k euros, just like shady rican sites do. Whatever BS reason they give, this is the real one. Odds are high that gamblers compulsive nature gets the best of him and that money will be gone. Is this really the nature of this business in 2017? Because this is what Inetbet is doing. Customers trust is foundation of your business. How come you are still in business? This message I got from support 6 days ago: "Your account should be verified now as I can see you have full access to the cashier. Also by looking at your account I can see our account team has received your withdrawal request. We have had many winners over the past 48 hours but we are doing our best to process the withdrawals in a timely manner." I've contacted live support several times. At one point they said payout is done, 12 hours later when I noticed my withdraw was still at "requested" phase (1st phase of withdraw process, means it hasn't been dealt with at all - information from the webpage), another support person told me to contact e-mail support and address it to "accountants". So I've done that and it's silent treatment. I just want my 5k. Obviously Im spoiled by online casinos like Videoslots.com and Playojo, where payouts are instant and even 1st payouts are made within HOURS. Read this - HOURS. Never before have I whined and moaned to support like this. I've been around 10+ years. This online casino hobby of mine has cost me between 300k-400k. I've made many withdrawals, played at many sites, never before has my withdraw been dealt like that. I feel awful for US players if this is the best treatment they get. I didn't enjoy submitting that complaint. It's a drag. I just want my money NOW and be done with it.
Status solved Resolved
€5,000