Casino - Refusing to pay my win for more than 18 months!

posted on January 5, 2015.

Last year I play on on 21-4-2014. After making a win I submit the withdrawal and wait for the money.

I not hear anything 1 week and I e-mail them why I not get anything no money or e-mail.

Then they send an e-mail that I have to verify myself with my ID and a bill and a faxback. I send all this on 5-5-2014 as you can see in the picture.

After this they never send an e-mail or send the money. I have email them 10 time and request withdraw 7 time and never do they send anything back.

So after a little bit I go look in my account if they put the money back again and I can not log in anymore. Also after e-mail they not send anything. They have take my deposit and my win and not answer to my e-mail and they block my account.

I do not know what to do anymore about this I not do anything and the casino not answer or pay me.

posted on January 10, 2015.

Dear @thailandgambler777,
Any update considering this complaint? Thank you.

posted on January 11, 2015.

Hello Askgamblers,

I am sad for say the casino has not contact me and is still unresponsive casino. :(

posted on January 14, 2015.

This player was unable to verify their account within the required time frame. After we notified the player that the documents supplied were insufficient we heard nothing further for two months and so the account was deactivated.

posted on January 14, 2015.

Sorry for speak like this but this is a very hard lie from the casino,

I will send the picture from all the email you can see it. They not send me anything 1 week when i do my withdraw. I ask them do I need to send anything. Then they send yes and what i need to send on 28-4-2014. On 5-5-2014 I send everything they ask.

I ask again where is my money on 9-5-2014 on 17-6-2014 on 22-6-2014 and more after that and they never send anything. You can see in the picture. How can one casino lie about this i send them so many e-mail they never send anything back and then block my account when they have my id a bill the creditcard form they want how can they do that?? Can give me my money Inetbet you are the wrong here not me.

Sorry for all the screenshot but i only can show you like this.