Deducted 10% fee on $1,500 withdrawal

I cashed out on 2/17 & 2/18 . They have canceled my withdrawal dates and split the amounts total amount was 4000 and I have received 1 payment of 1360. And another for 485. And I am still waiting for the rest of my money. I have emailed over and over and keep getting told that there ACH is down. We'll I asked if I can use my bitcoin and they told me no. We'll this is now 3/25/26 and still nothing. Rachel at cashier told me I will be getting it in a couple of days that was almost 2 weeks ago. Every time I email them I get the same answer from them. I have all emails from them.

I have been playing at inetbet casino for a few months now. I submitted my verification info using another players email. This player is the person who told me about inetbet. My internet was down and had been down for a few days so I was at another players house and used his email to send in my documents. The next day he received an email asking why I was using his email. He told me about it and I had hom explain what had happened and why it happened that way. I then sent my documents from my email from my phone and everything was approved and I began playing. I had won many times with no issue of payments with the most recent one being less than a week before the one they refuse to pay me due to me using another players email to correspond with them. Other than the verification documents being sent in there was no other correspondence from another player's email. It was explained and I was approved and made numerous withdrawals with no issue until I tried to withdraw $1200 and some change. I have asked for this evidence of me using another email other than mine with no such luck. I have my playing history for the last month plus emails showing withdraws made with no issue until my biggest win. Kind of convenient don't you think I do. If this win was not valid then none of them should have been valid. Then after non payment of my winnings they then gave me my deposit back which I tried to withdraw which was declined. Why if I can't collect a win why deny my withdraw of my deposit? Then I was able to apply a coupon on top of my deposit and play it. Why if I can't win? My argument is this how a week before do I collect $200+ if I was in violation along with numerous of other wins and collections and if I was in violation then give me my deposit back!! No they wanted me to play it and lose it so they can keep everything from this transaction. You can't be in violation for a $2000+ win and not for wins of a smaller amount. In my submitted documents my month of transactions shows where I tried to withdraw and I removed the bonus plus fees for processing and after 4 almost 5 days with no payment i then cancelled my withdraw and changed it to show only my fee for processing taken out not my bonus because they always do that for you when they pay and I have been told to do it that way by customer support chat. My account is still active with available bonuses and everything which I don't get. It is plain as day that they just are cherry picking what they will and won't pay obviously. If I'm violated then how could I collect less than a week before that and again a week before that? Better yet how was I approved to begin with? Right is right and based on how this issue was handled I should be paid my winnings this time or I should have never been paid for any of them nor been approved based on they're reasoning for denying this last win. Should have been allowed to get my deposit and move on. None of this makes sense it's one contradiction after another.

I am contacting you because I have a different understanding of a few specific policies within Inetbet's web-site. The following is taken directly from their web-site which is a different address than the casino and more detailed and specific. It states:

"All bonus chips at iNetBet.eu are unredeemable and so cannot be cashed out from your account. Players may withdraw any profit made by wagering the bonus chips, but the bonus chips themselves will be removed when any subsequent withdrawal is processed."

Unless otherwise stated, all non deposit bonuses have a maximum withdrawal of 10x the bonus amount

Free Monies: Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given

I have deposited thousands of dollars to this casino. There is no way that my cash deposits and the 10% cash-back bonuses associated with them can be considered "free monies". My account history can vouch for that fact. The Live Chat rep is saying that out of my intended $1200.00 withdrawal, I am only eligible to cash out $110.00!
15X playthrough which on $105.00 worth of deposits, plus the 10% cash back bonus of $11.00 totals $1740.00 of playthrough which she said I met. But all of this which is REAL deposited monies plus the cash-back to only be able to cash out $50.00? ($110.00 minus the casino's bank wire fee of $60.00). After my bank receives the incoming wire they charge me $15.00 which I have no problem with on my intended withdrawal of $1200.00. But with $110.00 down to $50.00 after the casino's bank wire fee, 50 bucks down to $35.00 with my bank's fee. Let's be serious...Even the cheapest most rogue establishment that has ever existed wouldn't dream of offering such a ridiculous bonus like this in order to attract potential players. It's absurd! And to try and convince me that cash-back bonuses are "free monies" when a deposit is necessary to claim them is so fraudulent and deceptive, it defies explanation. Nowhere in the rules and regulations does it state that real money deposits and their subsequent 10% cash-back are considered "free monies". Once again, they AREN'T free monies because deposits are required in order to claim them! To add insult to injury, when I went back to Live Chat to cut & paste the web-site's rules regarding free monies vs. non-free monies, so she could see that it upheld my claim, she rudely said nothing and disconnected me. Totally unprofessional and not even willing to try and iron things out. I'm always polite to customer service and after nearly 15 years of chatting with them online, I'm sure anyone could understand why I'm so stunned. This is just SO wrong on so many levels. It doesn't make any difference as far as the rules, but even with this cash-out, I still deposited a lot more than I'm attempting to withdraw this month. Close to $3000. You can only imagine how I felt when she stated my cashout would be Max $110.00 (ending up to be $35.00). I'm in total dis-belief to tell you the truth! I've been an account holder at Inetbet for a long time, cashed out in the past, and had no reason to believe I couldn't trust them. Any help would be sincerely appreciated..I just want to be treated fairly like anybody would. It's so obvious...the definition of free monies means just that. FREE..without any attached deposit. I have a long list of deposits made on the day in question and the 10% cashback can't be granted without the deposit that goes with it. Anybody knows that definitely isn't the definition of a "No Deposit Bonus". Nobody should have to sit for the whole week-end wondering if a place they thought they could trust is going to be fair or not. Let me just say, I really feel for the rest of you who had the need to file a complaint. It's a horrible feeling to win something and be denied simply because they wish to tell you otherwise. I would imagine some places instruct their employees to deny cash-outs and bend the rules. I'm just blown away that this casino is succumbing to this kind of behavior and after nearly 15 or so years of loyalty and thousands of dollars in deposits from my on-going patronage. Thanks in advance for any help or suggestions you may have.

I won $7,500 in November 2018.

They still do not let me to withdraw my winnings. I can still play. But what about getting my wins to me?

They are ignoring my emails. giving me the come back tomorrow thing. "Its another department not us" . Then they said they are "investigating".

This goes on since November 2018, mind you.

I tried asking, emailing, doing whatever asked, and being patient. Nothing works.

I am not sure if they are utterly confused. Or just do not want to pay.

I won $ 2817 at iNetBet Casino on 6.11.2018. Then I sent all wanted documents for the verification but so far received no answer. I have often written to the support and the manager but it came as good as no reaction. Can you help me with that or what should I do now ?
The live chat always says that I should contact the support via email, but that has already been done several times.

Why will you not process my withdraw that I requested last Monday it's been one week I'm a verified and establish player and extremely frustrated I've emailed support managers chatted to know avail! I have been given every excuse under the moon as to why they have not paid me such as they had too many winners at once, my withdrawal was too large of an amount (1200 usd)I didn't reply back to Support and the list goes on. They have no phone support so you are really at thier will when it comes to response time. I'm beginning to believe that they just don't have the funds to pay their players! Nothing worse than being scammed. I just want one with my withdrawal process and I will never play at this casino again it's too bad because I've had an account for 10 years

On may 9th 2015 I signed up to inetbet casino and deposited 1000, I played over the course of several weeks and managed to get a balance of 1312. My account was later locked for reasons that were never made clear. I was asked to send in identity docs and a fax back form which I did. I have heard nothing from the casino since I sent in the forms. I have emailed them several times, and have heard no response, I have filled out the call me back form on the website but have never been called. I would like my account reopened, but have exhausted all other ways of contacting the casino.