Complaint #102
888 Casino
Inadequate self exclusion checks, refusing to refund my deposits
10 years ago
I refer to write to my accounts with: 'www.888.com' and 'www.Foxycasino.com' - which as I understand, are both entities under the 888 Group.
Having realised I was suffering from a compulsive gambling addiction, I requested that a full self exclusion period was placed upon my 888 account (08.05). However, on the 22.05.15, I was able to open an account with www.foxycasino.com; using the same details as previously registered with 888, including: username, registered card details, address, IP address.
Upon registering with 'Foxycasino', I was allowed to make deposits totalling over £4000 - despite having a self exclusion ban placed on the account. As a 'responsible gaming provider' - that has a duty to help prevent compulsive usage - I am very disappointed that 888 holdings have failed to enforce their self exclusion policy/responsible gambling policy. No checks were made - which resulted in financial losses.
I have sought advice on the above and I herby request that:
i.) 888 holdings close my Foxycasino (it shouldn't have been allowed to open in the first place));
ii.) 888 holdings provide a refund of the deposited funds, because of their inability to/inadequate checks for self exclusion.
Having realised I was suffering from a compulsive gambling addiction, I requested that a full self exclusion period was placed upon my 888 account (08.05). However, on the 22.05.15, I was able to open an account with www.foxycasino.com; using the same details as previously registered with 888, including: username, registered card details, address, IP address.
Upon registering with 'Foxycasino', I was allowed to make deposits totalling over £4000 - despite having a self exclusion ban placed on the account. As a 'responsible gaming provider' - that has a duty to help prevent compulsive usage - I am very disappointed that 888 holdings have failed to enforce their self exclusion policy/responsible gambling policy. No checks were made - which resulted in financial losses.
I have sought advice on the above and I herby request that:
i.) 888 holdings close my Foxycasino (it shouldn't have been allowed to open in the first place));
ii.) 888 holdings provide a refund of the deposited funds, because of their inability to/inadequate checks for self exclusion.
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