I called up as I had a text stating that I needed to send more details before they dispatched my payment, they asked for
1)proof of my bank statement showing I had paid my phone bill
2)a letter with proof of address on within 3 months old
3) proof of ID with my dates of birth licence or passport....
I have sent 1) proof of phone bill payment 2) a letter with my address on 3) a photo of my passport clearly showing my date of birth!
Now they are asking for further documents (even though iv given them everything the advisor on the phone asked me for) they are asking for my phone bill (even though iv sent proof from my bank statement I have paid £301 to my phone company only the other day) and also a photograph of the front my bank card!
Why did the advisor say 3 proof and now I'm told that's not enough you need more! It's taken me phone calls, signing up to internet banking and digging out my passport (took me hours to find) I have given more than enough evidence of who I am, how old I am and that £301 has been paid on my phone bill!