Party Casino - Long verification process, casino is not cooperative at all

posted on November 19, 2015.

I have uploaded documents numerous times via mobile and desktop, I have emailed every email address I can find and still have not received a response or had my account verified.

I telephoned support and was disconnected whilst talking to someone so wasted credit on my phone.

The other weekend I clicked on the "withdrawal option" on the menu but didn't realise I was directed to the "depositing" option and accidentally deposited instead of withdrawing. I did send emails advising I had made a mistake and needed them to verify my account asap so that I could request those funds back. A week had now gone by and I have heard nothing. I appreciate that I should have checked more thoroughly but I don't normally expect that when I chose a "withdrawal" option that I will be directed to the "depositing" page and having to click again on withdrawal. I'm a single mum and don't have much extra cash, all I want is to be able to withdraw the deposit amount made in error as soon as possible.

I have sent through a copy of my Queensland issued drivers license both front and back, a screenshot of my neteller account details and a recent utility bill to confirm my address. Surely this is enough ID to verify the account, it has been at every other casino that I have played on. A response or a call back from someone would have been nice.

posted on November 26, 2015.

Dear @Jodes,

Any updates regarding your complaint? Thank you.

posted on November 26, 2015.

Hi there,

My account has finally been verified. Withdrawal was pending for so long that I gave up on it. I don't think I will be depositing at this casino any time soon. A player still gets directed to depositing when clicking on the withdrawal option on mobile which I consider to be a bit of a sneaky tactic.

posted on November 27, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.