Hello again, DRODNER29
Hope you are doing well today, my name is Natalie and I am the current community manager and a representative for FortuneJack Casino here at AskGamblers.
Thank you for reaching out to us, we have investigated your case further, below you can find the detailed information.
Before we ask the AskGamblers complaints team to take a look at the screenshots attached to this complaint we want to mention that this is not your ONLY account on FortuneJack.
However, user "Ganggang**" was registered with us on 2017-03-18 04:04:49 (see the privately uploaded screenshot from our admin page), which means, that according to our 1st deposit bonus rules your account was not eligible to receive the mentioned bonus, as you made your first deposit on 2017-09-02 00:37:26., which does not meet our rules below for this particular bonus (also see the screenshot from the 1st deposit bonus promotion page):
"The first deposit must be made within seven days of registering."
"The bonus will be valid for 30 days after an account is opened."
"Players may only claim the welcome bonus once."
"Any accounts linked to accounts that have already claimed the welcome bonus will not be eligible to claim the welcome bonus. If FortuneJack suspect two linked accounts have claimed the welcome bonus, bonus funds could be confiscated from both accounts."
Above is the detailed answer to your first complaint accompanied with attached proof from our side.
Let us move on to your next concern.
We gave you 250 free spins manually from our end not because you claimed the 1st deposit bonus, but because you are our loyal bettor and we appreciate you.
I also want to clarify, that you knew beforehand which bonus code you were activating, as you have willingly activated it using the code provided to you, which is for MONTHLY MANIA monthly bonus and which currently is the only bonus your account "Ganggang**" was sufficient for. Below are the rules from MONTHLY MANIA promo page, which are relevant to your second complaint:
"30 days after registration, and every subsequent month Fortunejack players are eligible to receive 130% Deposit Bonus up to 1 BTC for the first deposit of each month."
"Bonus funds are added to a player’s bonus amount and are subject to standard terms and conditions, wagering requirements and bonus terms."
"Main account funds will be used before any bonus funds." > Proof, that you should have known your deposit amount ( 100mbtc ) would have been used before the bonus amount ( 130mbtc).
"Only bets made using bonus money count towards the wagering requirement. Bonus money will be used only once an original deposit has been used. Playing using practice money will not count towards the wagering requirement."
The reason you are left with bonus amount (130mbtc) only is that you have already used up your original deposit amount (100mbtc) through Dice sessions, see the privately attached screenshot of the mentioned session.
We hope the detailed explanation above is fair to both DRODNER29 and AskGamblers complaints team and this complaint will be marked as resolved.