Ag Awards

Golden Riviera Casino - Haven't paid me in over a week

Complaint Info
Disputed casino Golden Riviera Casino
Reason Delayed payment
Amount $ 3509.5
Posted on August 16, 2017

On August 8, I made a deposit of 300 and got a bonus of 150 If I remember correctly. I ended up playing a few games and cashing out.
For the next 48 hours I was told my withdrawal will be processed. After 48 hours I checked and it wasn't. I went back on chat, they said you need to upload verification documents, which I did. After another 48 hours, they said it was verified on chat, next day I get an email saying my utility bill was expired, so I uploaded the latest utility statement same day. The next day on chat they said they were waiting for the new statement, and I told them it was uploaded, and then on chat they confirmed " the account is now verified ". Cool.

I was told my payment would be processed within 24 hours, which was on friday, august 11th. I checked nothing on that. They said you have to wait for the weekend, which then your payment will be processed on sunday night. Then it's been like this since the beginning, I have re-withdrawn 4 times now and they keep saying it will be processed within 24 hours.
At once they even said " we are having technical difficulties ". Probably to get rid of me from chat.

Anyways I do not know what to do at this point, I know my account is verified, and they have been saying my payment will be processed within 24 hours for the past 4 days.

Help if you can,

thank you

Posted on August 16, 2017

Dear @redrunner3253,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on August 21, 2017

This complaint has been reopened as per Golden Riviera Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 21, 2017

Good day,

We apologize for the delay with payment however there were issues with the third party processing house. This has been resolved and the payment was released on 16/08/2017.

Please let me know if there is anything further required.



Posted on August 23, 2017

Yes thank you, it was finally paid.

You may close this complaint.

Posted on August 23, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Golden Riviera Casino Complaints

  • 9 of 11 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 714 USD avg amount

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