I have been playing at harry casino for a little over a month, on the 5/11/13 i was playing on various slot machines @ a bet of 50GBP per spin when i won 13500 pounds,
I proceeded to make a withdrawal of 3500 to my neteller account, The casino asked that i send my documents to them which i did straight away.
My docs were approved and then all my deposits were returned (300) and winnings confiscated. The reasoning they gave me is:;
“Your original Neteller deposits have been refunded to your account today. Your winnings had been confiscated as you had not abided by our 25% bonus rule:
"•You are not permitted to place bets of 25% or more of your total balance via a single game round, when completing wagering towards a bonus. Players deemed to be adopting such a strategy could potentially be excluded from receiving bonuses in the future. If bonus balance is £20 or less, the max bet is £5.
•Bonuses are to be enjoyed as an extension of a guest's playing experience, and should be enjoyed as such. HarryCasino reserves the right to review any guest account after two months of play to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses. "
You can see that it clearly states the punishment for this offence is to be excluded from future bonuses, there is no mention of forfeiture of winnings there at all.
My account was then locked and i had a livechat conversation where again i was told i had breached the 25% rule to which i explained that it does not mention anywhere that this will result confiscation of winnings but it was forwarded of to the relevant department.
I then received another email saying
“We have decided to close your account permanently, because you have violated our terms and conditions regarding bonuses:
2.6. Bonuses/Freespins at HarryCasino can only be received ONCE per person/account, family, household, address, e-mail address, credit card number, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). HarryCasino reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found. “
So once i challenged the initial reason for confiscation of my winnings they came back with a different response altogether clause 2,6 above
so i would appreciate your help on this if you could mediate as now they are not budging on their stance.
I have the livechat transcript and all the emails between myself and casino if you need to see them too?