Ag Awards

Grand Reef Casino - Withdrawal delayed?!

Complaint Info
Disputed casino Grand Reef Casino
Reason Delayed payment
Amount $ 1700
Posted on September 6, 2014

Hello i won $1700 on the 1st of September and am still waiting for my cash to be paid.

I was told by online support that my withdrawral looks fantastic after 7 days of not being paid and that i will be paid my winnings soon.

After 12 days i was told there was a hi volume of withdrawrals hence the delay.

After 15 days i was told my withdrawral was reffered to the finance team and that i was on the hi priority list however its now 22 days and still nothing.

These guys seam to be really unprofessional and I'm not sure how legit they are in fact I'm starting to lose hope of getting any of my money which is really dissapointing.

Thanks for your time.

Regards Lindsay

Posted on August 30, 2014

We got an information from the casino, that you were paid on 2nd of October 2013. Dear @dannygreen1, can you please confirm, thank you.

Posted on September 2, 2014

Hi @DannyGreen1 if you could please confirm receipt of payment that would be awesome in assisting me with ensuring you have received your payment, and I can mark this case as resolved.

All the best,

Posted on September 2, 2014

I finally recevied my winnings but when i did i had to receive my payments in installments $500 every 4 weeks.
I would never play at that casino ever again! i think they could be some ponzi scheme were they have to wait for losing players to depopsit cash so they can pay out any winnings.
Stay away from them they are very untrust worthy

Posted on September 3, 2014

Hi @DannyGreen1 there are times when winnings are paid in installments due to many reasons, none of them however are a need for losses to pay players - the casino is well backed and it's value more than covers our players.

I agree that delays are unfortunate, yet in a market where several casinos have simply closed up shop we pride ourselves on ensuring that we pay our players.

As you said, you were delayed however you received all your winnings.

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