I had a win and was paid some of it but then in June 2014 I got an email about security checks that said the following
`We would like to inform you that your withdrawal request was not approved at this time.
Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days`
I have sent several emails and been on chat with no response, when I try to make a withdrawal it gets denied.
Its now 149 business days, thats unacceptable
Julia
Complaint Info
Disputed casino
Reason

Dear @Julialaw1,
Any update considering your complaint? Thank you.
No reply from Grand Parker :-(

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution

Dear @Julialaw1,
Any update considering your complaint?
I have had no response from the casino, I went onto their chat and tried in vain to speak to a manager, the customer service agent told me that is not possible, my issue is being handled by the finance department and gave me the investigation line.
When i tried to plead with her to help me i was told in no uncertain terms if I deposit money that will help my cause. Appalling behavior.
Grand Parker Casino Complaints
- 31 of 64 resolved
- 3 days avg response
- 1 month avg complaint life
- 1,584 USD avg amount
-
Unresolved
Grand Parker Casino - 3 months for partial payment/removed money from my account
$1,000
Unresolved
Grand Parker Casino - 3 months for partial payment/removed money from my account
Won $3000 in Oct/Nov 2014. First $3000 approved said they would deposit into my bank account. Several weeks later say they are going to use this click ...
-
Unresolved
Grand Parker Casino - Does not want to pay my 1000EUR I won
€1,000
Unresolved
Grand Parker Casino - Does not want to pay my 1000EUR I won
I played in Grand Parker Casino and won 1000 EUR and when I submit a request for the withdrawal, after 10 business days they replied that your ...
-
Unresolved
Grand Parker Casino - "Random selection for review" of withdrawal attempt... Really?!
$1,000
Unresolved
Grand Parker Casino - "Random selection for review" of withdrawal attempt... Really?!
I have now made two withdrawal requests from GP. And, after the 10 day (!) processing time, I was notified that my withdrawal request has been " ...
-
Unresolved
Grand Parker Casino - Not paying my $ 660 for half a year now!
$660
Unresolved
Grand Parker Casino - Not paying my $ 660 for half a year now!
Hello, I deposited in the casino with a bonus and met the wagering. Documents were approved and i made a withdrawal on June 25th 2014! They keep ...
Have trouble with Grand Parker Casino?