Ag Awards

Grand Parker Casino - Not paying, now 7 months !!

Posted on February 16, 2015

I had a win and was paid some of it but then in June 2014 I got an email about security checks that said the following

`We would like to inform you that your withdrawal request was not approved at this time.

Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days`

I have sent several emails and been on chat with no response, when I try to make a withdrawal it gets denied.

Its now 149 business days, thats unacceptable


Posted on February 3, 2015

Dear @Julialaw1,
Any update considering your complaint? Thank you.

Posted on February 12, 2015

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution

Posted on February 16, 2015

Dear @Julialaw1,
Any update considering your complaint?

Posted on February 19, 2015

I have had no response from the casino, I went onto their chat and tried in vain to speak to a manager, the customer service agent told me that is not possible, my issue is being handled by the finance department and gave me the investigation line.

When i tried to plead with her to help me i was told in no uncertain terms if I deposit money that will help my cause. Appalling behavior.

Grand Parker Casino Complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount

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