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Grand Parker Casino - Not paying, now 7 months !!

UNRESOLVED
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Julialaw1 Australia
posted on February 16, 2015.

I had a win and was paid some of it but then in June 2014 I got an email about security checks that said the following

`We would like to inform you that your withdrawal request was not approved at this time.

Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days`

I have sent several emails and been on chat with no response, when I try to make a withdrawal it gets denied.

Its now 149 business days, thats unacceptable

Julia

AskGamblers
posted on February 3, 2015.

Dear @Julialaw1,
Any update considering your complaint? Thank you.

Julialaw1 Australia
posted on February 5, 2015.

No reply from Grand Parker :-(

AskGamblers
posted on February 12, 2015.

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution

AskGamblers
posted on February 16, 2015.

Dear @Julialaw1,
Any update considering your complaint?

Julialaw1 Australia
posted on February 19, 2015.

I have had no response from the casino, I went onto their chat and tried in vain to speak to a manager, the customer service agent told me that is not possible, my issue is being handled by the finance department and gave me the investigation line.

When i tried to plead with her to help me i was told in no uncertain terms if I deposit money that will help my cause. Appalling behavior.

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Grand Parker Casino complaints

  • 31 of 64 resolved
  • 3 days avg response
  • 1 month avg complaint life
  • 1,584 USD avg amount
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