So I decided to try this casino, but I wish I never had. Usually an online casino requires document verification from the player in order to process a withdrawal, which I completely understand. However, with this casino, I have submitted multiple copies of those documents and they always reply with "sorry no attachments were found". I finally sent a 3rd email after I kept getting this response, and even attached the final missing document 3 times and in several different file formats… No reply. I even forwarded the email to myself like they suggested to see if I was able to see the attachments. I received them with no problem. I don't understand how tech service cannot resolve the problem to receive a simple email attachment. I really am upset at this situation and I would warn anyone who tries to deal with this casino. You most likely won't be getting your money back for awhile, if at all.