NSF Cheque

I made a deposit on January 8th 2018, and withdrew the same day to my ewallet, deposit was made by credit card. I tried to make a deposit with my ewallet however it did not go through. At the end of my wagering requirements I withdrew a balance of 802$. This was sent back to my account 2 days later. I figured maybe it only goes back to the payment method, so I tried to withdraw to me credit card, and that wouldn't work because Mastercards don't allow it, as far as I know. For the remaining week and half I have been trying to withdraw to my bank account. It has already failed once and I have tried once more again. The problem is that my account is verified and none of the team member are contacting me regarding why the withdrawal will not go through. Their withdrawal page for bank transfer is also weird as It does not have enough information for a bank transfer. (Please look at picture). On chat I was told to enter certain numbers, that we in Canada do not have, such as IBAN code. What is a clearing code/bank code ? I have the swift code, bank code, and transit code, how would I enter this on the first line. Please help if you can, thank you.

On August 8, I made a deposit of 300 and got a bonus of 150 If I remember correctly. I ended up playing a few games and cashing out. For the next 48 hours I was told my withdrawal will be processed. After 48 hours I checked and it wasn't. I went back on chat, they said you need to upload verification documents, which I did. After another 48 hours, they said it was verified on chat, next day I get an email saying my utility bill was expired, so I uploaded the latest utility statement same day. The next day on chat they said they were waiting for the new statement, and I told them it was uploaded, and then on chat they confirmed " the account is now verified ". Cool. I was told my payment would be processed within 24 hours, which was on friday, august 11th. I checked nothing on that. They said you have to wait for the weekend, which then your payment will be processed on sunday night. Then it's been like this since the beginning, I have re-withdrawn 4 times now and they keep saying it will be processed within 24 hours. At once they even said " we are having technical difficulties ". Probably to get rid of me from chat. Anyways I do not know what to do at this point, I know my account is verified, and they have been saying my payment will be processed within 24 hours for the past 4 days. Help if you can, thank you

I recently submitted a complaint against Golden Riviera Casino regarding the refusal of paying my winnings out to me. The casino required documents to verify my account and I emailed the documents the same day they were requested. The verification could not be completed as one of the documents they received could not be read. I sent another and the casino confirmed they had received all documents successfully. A week later I still had not received my payment and contacted the casino asking where it was. They explained they were still completing the verification process however it was quite unusual it was taking this long. Apparently it was the security department stalling the process. After waiting several more days I was notified via email that my account had been locked and my winnings confiscated as I was deemed 'high risk player'. I AGAIN contacted the support online chat to find out what this meant and they wouldnt answer my questions. All they stated was that I needed to email a photo of my drivers licence, master card (front and back) and a utility bill no older than 3 months. I sent ALL of these documents to the casino. I have recently been informed my account will be remained locked and I wont be receiving my winnings even when I was told all documents I sent were successful for verification to be completed. I am owed AU$1300.00 from the casino.

Dear Askgamblers, I have a complaint about Golden Riviera Casino, concerning there withdrawal's methods. I wanted to make a withdrawal on last tuesday, but they have deliberately slowing down the proces of paying out, by again and again keep asking me for documents which had proved that I am who I am. And they ask me this not within 1-2 hours, but a day later. At first you must wait 24 hours before you completed the reserve withdrawal process, and then they keep asking you question's about sending documents. At last I thought that friday morning all documents were send. But friday-evening they still had not made the withdrawal compleet. When I made contact they told me that all the person's of the Finance department were not working till monday, so I have to wait for monday. I find this not normal and I think there intentional is to hope that you keep playing with the money you have won. When I can't make a withdrawal from winnings from monday within one week, then I can't called you a Casino.

I recently won AUD$5700 at Goldern Riviera Casino. After many submitted verification documents I was notified that I had successfully been verified and that my payment had been sent to accounts department for processing. The next day however I received an email saying that my name had come up on a central risk database and that my account had been closed, could not be accessed and that all winnings had been confiscated indefinitely. They also stated that my deposits had been refunded to my Neteller account which they have not at this stage. I have no idea how they can accept the money but then say I am a risk when it comes to payment. I have had several withdrawals from other casinos with no issues and would appreciate any help to resolve this and receive my payment.

I opened an account and received the welcome bonus and after playing on there one night I hadnt played for a couple days and when I logged back in it said my account is locked and when I contacted support they claimed I was a hish risk player due to my affiliation with a list of people that they provided me but I have never heard of them in my life and they wouldnt tell me how I was even connected to these people so I dont feel its right that they can lock my account and withhold my money by not giving me some excuse regarding other people that have nothing to do with me

I was trying to deposit money into Golden Riviera casino and it kept coming up as "unable to deposit". I attempted numerous times and it kept coming up with the same response. when I checked my account it actually took the money out of my account totalling to $2500. I have since then been in contact with the casino and they have confirmed that I do need a refund and to supply them with some documentation. it has been 2 weeks since this incident occurred and my refund still hasn't been issued. They are now saying that the money has been refunded on the 21st of May but nothing has gone into my account. they have since asked for a bank statement from the 1st of May - 29th of May as proof that nothing has been credited to my account. My bank has advised me that they cannot issue a specific statement for the said dates as they only release statements every 13th of every month, I then communicated this to Golden Riviera and was told to send them a copy of my transactions for the said period which I have already sent. They are now saying they cannot accept this and will need to go back to my bank and request for a statement. I have been emailing and calling them almost everyday and each time I have to repeat the whole story only to be turned away time and time again advising the someone will get back to me. - Do not use this casino!!!