Golden Lady Casino - Does not pay my winnings

Luna08 Germany
posted on July 8, 2016.

Hello, I have problems with 3 payouts in Golden Lady Casino.
24 Juni 735,-EURO
25 Juni 520 EURO
30 Juni 640 EURO-

The Withdrawal from the 735 and the 640 EURO are winnings from a Deposit with Bonus.
I meet corekt the wager and all is ok.
The 520 EURO Withdrawal is from my Comps.Winnings. I had 42 EURO in Comps and play with that and wining the 520 EURO. Later the Live help say i can only Withdrawal the 42 EURO. Thats ok for me, but i can´t reserve this Withdrawal. It is prozessesd, so i hopedthe financeteam clear that.And Yesterday, they say i need to send a Bill again.
I´m playing ofer 18 Months in this Casino, and i had more than 10 Withdrawals, always with the same Neteller Account, and never Problems, but now they do not pay me over 14 Days now.
I send a lot of Emails to support, financeteam etc. and i send the bill yesterday to the support, but nothing. No respone.
Today the LiveChat close too.
So i need help to get my regulär winnings from 735 and 640 Euro.
Can you help me plz??? i do not no what i can do.
I hope you understand me, my english not well.
Tyvm Petra H.

Luna08 Germany
posted on July 11, 2016.

And since today my account is locked!!! Say i had a wrong password!!!
I allways had the same...

Luna08 Germany
posted on July 14, 2016.

More than 30 Emails, to support, manager, financeteam etc. and not one answer!!!
It´s really terribel. I make more than 100 Deposits, 10 complete Withdrawals and now this!!!
Only i do playing with Money that i change from Comps and Withdrawal this...when i here i only can Withdrawal the Comps Amout, it wasto late to reserve this Withdrawal. But i think a good Support can to this.Its all clear in my History...First Withdrawal was 24 Juni, 25 Juli was the Withdrawal, that i play with the Comps Money, and on 30 Juni was a Withdrawal again from a Deposit with Bonus.
The Bill i send 3 times, but no answer again. And account still locked!!!! Shame!!!

Luna08 Germany
posted on July 14, 2016.

Juuuuhuuu, i get all my 3 Withdrawals today!!! You can make the Complain resolved!!
Thank you very much for the help and ty Golden Lady!!!

posted on July 15, 2016.

Based on submitter's last post AskGamblers Complaints Team is now considering this complaints as resolved and it is being officially closed.

We thank you all for your cooperation.