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Golden Cherry Casino - Pleying games with my withdrawal

posted on March 6, 2014.

On Feb.14th 2014 I made a deposit of $25 which they matched with a 200% bonus of $50.. Playthrough requirements of 25 times on the total $75,. I had surpassed my requirementsand had over $7000.00 I played around with it for about a week taking it back and forth and decided to make a withdraw. I had all my faxback and other requested forms in a year prior feb. 2013. This was my first request and was told I had to make 5 seperate requests for $500 ea. equalling $2500,the weekly limit and i could ask for the other $2500 in a week. so i did. I was told it would take 10 days.They sent an email saying they recieved my requests and 10 days later on feb.24th 2014,10 days later seent me an email saying my withdraw was completed and gave me a password and user name for a online banking institution t hat would be handling the bank transfer.When i did I saw that it was for only $500 and the rest had been cancelled and deposited back into my account. no explanation. They told me to put in for another withdraw and refused to talk to me about it over the phone but that it was UP TO $2500 AND FINANCE DEPT MADE THE DESICIONS ON HOW MUCH TO SEND .as clearly stated in terms and conditions. I said i just want to talk to someone who can explain whats going on. I have copy of the chat session .so i spent all but $1000 which i had put in for withdraw again. The bank that was sending my ach to my bank with all the correct info says they sent it bank has not recieved it and its not showing as in the bank that sent it. now they sent email saying to make sure i gave the right routing . i did. i asked for a transaction # and they gave me some tracking # instead that i clicked on and it took me to a ups tracking page but the # related to nothing. they are playing me and tell me one thing and then another. run around.and got mad when i called and said to send emails only. no phone calls to finance dept. were allowed.

posted on March 9, 2014.

Hi scoote­rtr­amp­[email protected]­mai­,

I'm sorry to hear that you are experiencing some issues with the withdrawal. Can you please send me your username so we can check into it?

I also wanted to provide some information.

Withdrawal limits are set according to the players class, following the terms and conditions posted here: http:/­/go­lde­nch­err­y.c­om/­ter­ms-­and­-co­ndi­tio­ns.php

Multiple withdrawals are not possible so that's why you got the rest of your money back to your account. Only 1 withdrawal at a time.

After your withdrawal is approved, it might take up to 10 business days to have it credited on your account. I believe we are still under the frame time, but after you send me your username Ill check the information from the brand managers.

Looking forward to hearing from you. Have an amazing day,


posted on March 9, 2014.


Dear Orlean,Thank you for your email! If you would like to receive your money to another bank account, please fill in the Faxback Form, you may find attached. The maximum available amount to withdraw per one week is $2500, but you are welcome to cashout $500 per each installment, so there are going to be 5 installments per week. When you request to withdraw your winnings, the bonus amount automatically deducts from your playable balance and then you may play all games you would like to.

posted on March 9, 2014.

your page says thatt reversals are eleigble for the cashback bonus just like a deposit ,and although YOU GUYS DEPOSITED THE $2000 back into my acct. and i spent $1000 in 1 day i wasnt allowed the cashback offer up to $500 a day that you were offering. you said it was only for new deposits.but thats not what it reads

posted on March 10, 2014.

Hi scoote­rtr­amp­[email protected]­mai­,

without your username I wont be able to assist you.

Once you provide the information requested, Ill be able to proceed.

Best regards,